Avant de postuler a un emploi selectionnez votre langue de preference parmi les options disponibles en haut a droite de cette page Decouvrez votre prochaine opportunite au sein d une organisation qui compte parmi les 500 plus importantes entreprises mondiales Envisagez des opportunites innovantes decouvrez notre culture enrichissante et travaillez avec des equipes talentueuses qui vous poussent a vous developper chaque jour Nous savons ce qu il faut faire pour diriger UPS vers l avenir des personnes passionnees dotees d une combinaison unique de competences Si vous avez les qualites de la motivation de l autonomie ou le leadership pour diriger des equipes il existe des postes adaptes a vos aspirations et a vos competences d aujourd hui et de demain Fiche de poste Summary Collections Specialists will be responsible for managing Accounts receivables resolving customer billing problems controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly In carrying out these duties this individual will draw on his her previous AR Billing experience The specialist must comply with the established UPS policies and procedures Job duties and responsibilities Identifies and resolves basic and routine issues impacting payment Overcomes customer objections concerning payments and assists them in understanding their account terms Utilizes payment options and negotiates payment arrangements Follows prescribed escalation procedures Provides thorough efficient and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs Submits recommendations to write-off account balances Monitors and maintains assigned queue of customer accounts Keeping and improving customer relations Prepare publish reports to senior management as required Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills Strong verbal and written communication skills with the ability to effectively and professionally present information and respond to questions Excellent analytical and problem resolution skills Desire to work in a position requiring extensive phone and email communication Ability to work in a highly measured fast-paced production setting Working knowledge of MS Office and databases Bachelor s degree Prior inbound outbound calling experience - preferred Accounts Receivable Collections Billing knowledge - REQUIRED Comfortable to work in any shift timings as per process requirements Type de contrat en CDIChez UPS egalite des chances traitement equitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attaches