OpenBlue Customer Advisor - About the job At Johnson Controls we re shaping the future to create a world that s safe comfortable and sustainable Our global team creates innovative integrated solutions to make cities more connected and buildings more intelligent We are passionate about improving the way the world lives works and plays The future requires bold ideas an entrepreneurial mind-set and collaboration across boundaries You need a career focused on tomorrow Tomorrow needs you We offer you a highly innovative and promising industry in an international environment In this role you are given the responsibility to shape our common future business What You Will Do OpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability equipment uptime facilities team productivity workplace planning and workplace experiences that combines Johnson Controls 140 years of building expertise with cutting-edge technology We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle This is a great opportunity for someone who likes a challenge is comfortable with a start-up environment in a large company and open to growing the position as we grow as our business How You Will Do It Responsible for end-to-end delivery of customer value for OpenBlue solutions Customer Onboarding Participate in customer kick-off and key deployment milestone calls Understand customer personas end users use cases and goals Ask questions to become deeply familiar with your customers businesses challenges Train end users on the OpenBlue customer value framework and success metrics to be measured Share product training resources and technical support processes Validate the completion of scope as per contract and customer needs Provide customers with a guided product tour after delivery Adoption Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes including end users as well as internal and external channel partners Monitor product usage analytics and provide feedback to customers Establish 30-60-90 day check-ins for recent customers followed by regular touchpoints to discuss adoption issues and value creation Advocacy Build trust transparency Review any open issues technical support tickets with customers Provide initial triage basic support and customer training to resolve problems quickly leveraging technical support teams as needed Monitor customer health and value delivered Conduct Net Promoter Score NPS surveys and ensure all feedback loops are closed Participate in Customer Business Reviews QBRs in partnership with digital commercial account managers Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers Retention and Growth Ensure we are meeting customers definition of success Identify other opportunities to provide value Drive new business growth by earning favorable customer references What you will need Required Bachelor s degree in engineering business or a related field Minimum 8 years recent experience in HVAC systems building automation systems energy management solutions facility management or building maintenance services Hands-on experience working with installation deployment or use of Operational Technologies OT in medium to large facilities Experience delivering user training product demonstrations and addressing operational questions to drive end results Excellent communication skills both written and verbal to work with customers or partners across operational and senior levels Strong track record in customer relationship management with enterprise customers supported by endorsements from references in roles such as Customer Success Manager Account Manager Project Manager Performance Assurance Engineer and or Technical Sales Extremely organized project management skills to manage multiple customers in your portfolio maintaining detailed notes and action plans Demonstrated ability to lead within a matrix organization effectively coordinating across teams and mobilizing resources Enjoys learning new things in a self-directed fashion consistently building new skills knowledge and expertise in a fast-changing environment with minimal formal training Experience driving process improvements to enhance customer satisfaction Candidates must already have a work authorization that would permit them to work for Johnson Controls in the United States Preferred Experience with smart building software and or energy management systems Certified Energy Manager CEM certification Association of Energy Engineers Certified Measurement Verification Professional CMVP certification The role may include up to 10 travel

📌 Openblue Customer Advisor (Maharashtra)
🏢 Johnson Controls
📍 Maharashtra