Location Visakhapatnam Andhra Pradesh India Category Customer Service Transaction Processing Req ID 15144 Job Type Full-time regular Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them You have an prospect to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day Job Track Description Performs business support or technical work using data organizing and coordination skills Performs tasks based on established procedures In some areas requires vocational training certifications licensures or equivalent experience General ProfileExpands skills within an analytical or operational process Maintains appropriate licenses training and certifications Applies experience and skills to complete assigned work Works within established procedures and practices Establishes the appropriate approach for new assignments Works with a limited degree of supervision Functional KnowledgeHas developed skillset in a range of processes procedures and systems Business ExpertiseSupports to achieve company goals by helping teams to integrate and work together ImpactImpacts a team through quality of the services provided and information shared Uses discretion to modify work practices and processes to achieve results or improve efficiency LeadershipMay give informal guidance to junior team members Problem SolvingAbility to problem solve self-guided Evaluates issues and solutions to provide the best outcome for the client and end-users Interpersonal SkillsExchanges information and ideas effectively Responsibility StatementsAssesses calls to provide service immediately be transferred or require follow-up for client resolution Identifies customer needs by referring to case notes and examining each as a specific case Performs routine call center activities concerning business products and services Uses standard scripts and established guidelines while under supervision to meet SLAs Provides customers with information that is specialized Communicates in a warm and empathetic manner Gathers all necessary information to update the database Escalates issues to senior levels based on complaints or concerns Explains company policies to customers Responsible for the end-to-end resolution of customer issues Performs other duties as assigned Complies with all policies and standards Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military veteran status citizenship status basis of genetic information or any other group protected by law For US applicants People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation s by submitting their request through this form that must be downloaded Complete the form and then email it as an attachment to FTADAAA conduent com You may also