Our Story At Vegapay we are revolutionizing the financial landscape by enabling banks and financial institutions to digitize their financial infrastructure Our innovative credit suite equipped with a wide range of modules and no-code configuration empowers businesses to design deploy and manage their credit programs seamlessly From card management systems to loan origination and management we provide comprehensive tools to build cutting-edge financial asset products Founded in 2022 by a team of industry experts from IIT and renowned global companies Vegapay s mission is to eliminate technical barriers for financial institutions and fintech enterprises enabling them to launch lending programs effortlessly Meet the TeamGaurav Mittal - Gaurav is the Co-Founder and the CEO of the company He is having more than 18 yrs of experience and has worked with organisations like Zeta Matchmove MasterCard Amex and ICICI Bank Abhinav Garg - Abhinav is the Co-Founder and the Head of engineering He is from IIT Roorkee and has more than 12 yrs of experience working with organisations like Podeum and WalmartLabs Himanshu Agrawal - Himanshu is the Co-Founder and the Head of Technology He is from IIT Kanpur and has more than 12 yrs of experience working with organisations like Amazon and DE Shaw Puneet Sharma - Puneet is the Co-Founder and the Head of Product He is from IIT Roorkee and has more than 8 years of experience working with organisations like BharatPe Avail Finance Why This Role Matters We are looking for an experienced Tech Ops Manager to lead and manage production support for our Banking and Credit Card products This role requires strong technical expertise hands-on problem-solving skills and proven experience in managing support teams to deliver best-in-class service to our partner Banks The individual will own the production support function ensure timely resolution of issues and maintain agreed SLAs for UAT and Production environments The Hats You Will WearLead mentor and manage the Production Support team responsible for debugging and resolving issues in Production and UAT Establish a culture of accountability technical excellence and customer-first mindset Ensure timely response and resolution of production incidents adhering to all agreed SLAs with partner Banks Manage issue triaging root cause analysis and drive permanent fixes to recurring problems Coordinate with internal engineering product and delivery teams for quick turnaround on critical incidents Act as the primary escalation point for Banks on production UAT issues Provide transparent timely and transparent communication to internal and external stakeholders regarding incident status resolution plans and post-mortems Build trust and confidence with Banks by ensuring reliability and stability of our services Troubleshoot and debug issues related to APIs integrations and credit card product flows Work closely with engineering to identify code infra or configuration-related issues Maintain strong understanding of credit card lifecycle management including onboarding transactions billing repayments and disputes Implement and optimize production support processes including incident management change management and escalation workflows Maintain knowledge base run-books and best practices to improve operational efficiency Conduct regular incident reviews and drive continuous improvements to reduce production issues The Perfect FitBachelor s Master s in Computer Science IT or related field 7 years in production technical operations with 3 years in a leadership role Experience in Banking FinTech or Credit Card domain preferred Strong knowledge of APIs integrations databases SQL NoSQL and cloud platforms AWS GCP Azure Familiarity with credit card lifecycle processes onboarding transactions billing repayments disputes Hands-on experience with incident change management and monitoring tools Grafana Splunk Datadog etc Proven ability to lead teams manage escalations and drive root cause analysis Your Edge Over The RestExcellent stakeholder communication and documentation skills ITIL certification or BFSI compliance knowledge is a plus Why Vegapay Joining Vegapay means becoming part of a mission-driven team that s shaping the future of financial technology You ll work in a fast-paced innovative environment with the opportunity to make a tangible impact on our products and the industry We offer competitive compensation opportunities for growth and a collaborative work culture that values innovation transparency and excellence