We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets emails and chat Key Responsibilities Monitor resolve technical issues during online examinations using Freshdesk or similar ticketing tools Respond to tickets emails and chat queries promptly to minimize exam disruptions Escalate unresolved critical cases to Tier 2 Support as required Coordinate with Exam Ops Technical Teams for issue tracking and improvements Validate generate exam codes links as per protocol Maintain accurate documentation of cases actions and resolutions Ensure compliance with SLAs and deliver high-quality support Qualifications 35 years experience in Technical Support Helpdesk Customer Support Strong verbal written communication Hands-on experience with Freshdesk or any ticketing system Ability to multitask and manage multiple exam sessions Basic understanding of system troubleshooting Strong analytical and coordination skills Additional Information Why Join Us Work with advanced EdTech platforms live examination systems Be part of a energetic collaborative and growth-oriented environment Opportunity to contribute to real-time high-impact operations How To Apply Send your updated resume to asma banu jobors com Best Regards Asma Banu HR RecruiterEmail asma banu jobors comContact (phone hidden)

📌 Hiring: Global Support Associate (Uttar Pradesh)
🏢 NCR Eduservices
📍 Uttar Pradesh