Practices and Domains Closing Job posted on Sep 25 2025 Employee Type Full Time Experience range Years 3 years - 5 years Job Code 61001043 Job Title Supervisor Closing Department Lending Ops Reports To Manager Closing FLSA Status Exempt SummaryThe Closing Supervisor will manage a staff of existing and future Closers and Sr Closers within the Lending Operations Closing Department This individual will coordinate the operational and personnel issues within the operations and serve as an escalation point for internal and external employees as it pertains to closing and lead a team of 10 To help solve issues that arise in the process of the closing function He She will effectively manage the workload to meet or exceed established service levels and work with department managers to ensure all staff is properly trained in all areas of Lending Operations Closing Department Essential Job Functions Monitor file flow to ensure SLA s are consistently met or exceeded Ensure loans are prepared in compliance with all federal and state regulations Monitor workload and redistribute when necessary to maintain established service levels and ensure a positive customer service experience Work with the Closing Manager to assist with monitoring and distributing monthly production scorecards and quality review reports Perform weekly QA in accordance with cadence requirements and regularly update QA checklist based on findings Coordinate weekly coaching sessions with each employee Serve as escalation point for issues concerns which need immediate attention Periodically train and assist in UAT and Production testing Other Related Duties Performs other related duties as assigned Supervisory Responsibilities Supervises employees who generally perform the same work or similar work task May occasionally do the work of those supervised Has HR responsibilities for direct reports Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill and or ability required Ability to communicate effectively and professionally both oral and written with clients Ability to handle difficult scenarios when they arise and diffuse situations accurately with a positive outcome Must be dependable and responsible to work in an office and or a remote location proficient at process flow management Education and or Experience High School Diploma or required and 4 years of related experience and or training or equivalent combination of education and experience College Degree Preferred 3 years of closing experience in the first mortgage space is desired Other preferred experience o Knowledge specific to Production and quality of closing Experience with Wholesale a plus Document creation CD creation and compliance requirements Funding Purchase Loan transactions Post Closing Language Skills Ability to read analyze and interpret general business periodicals skilled journals technical procedures or government regulations Ability to write reports business correspondence and procedure manuals Ability to effectively present information and respond to questions from groups of managers clients customers and the general public Mathematical Skills Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume Ability to apply concepts of basic algebra and geometry Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form Ability to deal with problems involving several concrete variables in standardized situations Customer Service Relationships Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence May troubleshoot highly sensitive or confidential issues Personally ensures problem resolution Identifies barriers to effective customer service and sets customer service standards Establishes a customer feedback system and holds self-accountable for customer service excellence within the department Work Complexity Tasks are multiple and diverse with some interrelationship across processes Work requires the direct application of a variety of procedures policies and or precedents Work Environment Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements Equal Employment Opportunity Moder is committed to providing equal employment opportunities to all employees and applicants without regard to race ethnicity color sex marital status sexual orientation gender identity or expression pregnancy religion national origin age 40 and over disability military status genetic information or any other basis protected by applicable federal state or local laws Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law and either you or the employer may terminate employment at any time for any reason Job Responsibilities The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position Moder may change the specific job duties with or without prior notice based on the needs of t he organization