Job Title Customer Support Executive - Fintech Industry Location Golf Course Extension Road Sector 66 Gurugram Head Office Salary 25 000 - 35 000 per month Experience 3-5 Years Customer Support Voice Process experience in Fintech Industry mandatory Languages Required Hindi English Fluent verbal and written communication About Company The Company is a fast-growing company operating in the Fintech sector offering innovative financial solutions to customers and partners We are looking for experienced professionals to join our customer experience team Role Overview We are hiring an energetic and empathetic Customer Support Executive - Fintech to manage inbound and outbound calls resolve customer queries and ensure a superior customer experience The role involves handling financial product-related queries and delivering professional service aligned with our high standards Key Responsibilities Handle inbound and outbound calls to address customer queries and service requests related to fintech products Provide accurate product information resolve issues and escalate complex cases when necessary Maintain high customer satisfaction through prompt courteous and effective service Keep detailed records of customer interactions and update CRM systems Follow up with customers to ensure issues are resolved and feedback is collected Achieve defined KPIs response time resolution time customer satisfaction scores Collaborate with internal teams to improve processes and service quality Ensure compliance with company policies data protection and regulatory standards Candidate Profile Skills Graduate any stream Finance Commerce background preferred 3-5 years of customer support calling voice process experience in Fintech or BFSI industry Excellent verbal and written communication skills in Hindi English Strong customer service orientation with problem-solving ability Good knowledge of fintech products financial terms and customer handling etiquette Proficient in MS Office and CRM tools Positive attitude patience and ability to handle high-volume calls What We Offer Market-competitive salary and performance-based incentives Opportunity to work with an innovative fintech leader Structured career growth and skill development programs How to Apply Please send your resume to madhur adrianaa com or msg on this What sApp number 91-(phone hidden) Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Health insurance Provident Fund Application Question s In which company are you working from the FinTech Industry How much you rate yourself in 0 10 in English communication skills What is your In Hand Salary per month Are you a Immediate Joiner Experience Customer Support Executive 1 year Required Location Gurugram Haryana Required Work Location In person

📌 Customer Support Executive – Fintech Industry (Haryana)
🏢 Adrianaa Services
📍 Haryana