Job Title Customer Service Representative Process Blended - 90 Voice 10 Email Chat Location Malad West Mumbai Shift US based Night Shift- 5 30 PM - 2 30 AM Job Summary Are you passionate about delivering outstanding customer experiences We are looking for a dedicated Customer Service Representative to join our team in a blended process role You will connect with customers via phone email and chat providing timely and effective solutions If you have strong communication skills enjoy multitasking and thrive in a fast-paced environment we want to hear from you Key Responsibilities Deliver exceptional customer service through voice calls emails and chat Maintain professional phone etiquette and strong written communication Resolve customer queries and concerns efficiently ensuring a positive experience Manage multiple tasks effectively while meeting deadlines and service level targets Accurately document interactions and follow escalation procedures when needed Qualifications Requirements Minimum 1 or 2 years of international voice process experience - mandatory Fluent in English with excellent verbal and written communication skills Strong interpersonal skills and ability to build rapport with customers Comfortable working night shifts Proficient in handling both voice and written communication channels Preferred Skills Experience in the insurance sector or international voice processes is a plus Familiarity with CRM tools and ticketing systems Excellent problem-solving multitasking and organizational skills Job Type Full time Pay 250 000 00 - 450 000 00 per year Benefits Health insurance Leave encashment Paid sick time Paid time off Provident Fund Ability to commute relocate Malad Mumbai Maharashtra Reliably commute or planning to relocate before starting work Preferred Application Question s What s your current location Education Bachelor s Preferred Experience Customer service 2 years Preferred International voice process 1 year Preferred Location Malad Mumbai Maharashtra Preferred Shift availability Night Shift Required Overnight Shift Required Work Location In person

📌 Customer Service Representative (Maharashtra)
🏢 Jaincotech
📍 Maharashtra