Responsibilities 1 Customer Support - Respond to customer inquiries via phone email and live chat in a timely and professional manner - Provide accurate and comprehensive information about our products services and company policies - Resolve customer complaints issues and concerns effectively aiming for first-call resolution whenever possible - Escalate complex or unresolved problems to the appropriate department or supervisor for further assistance - Maintain accurate records of customer interactions and transactions using our CRM software 2 Sales and Upselling - Identify potential sales opportunities during customer interactions and proactively promote products or services - Understand customer needs and recommend appropriate solutions to meet their requirements - Meet or exceed sales targets and objectives while maintaining a high level of customer satisfaction - Provide product demonstrations or explanations to interested customers - Collaborate with the sales team to share customer feedback and contribute to improving the sales process 3 Product Knowledge and Training - Stay up-to-date with our product offerings features and industry trends - Participate in ongoing training sessions and product knowledge updates to enhance your understanding of our products - Share product knowledge with customers and address any questions or concerns they may have - Provide feedback to the product development team based on customer input and needs 4 Customer Relationship Management - Build and maintain strong customer relationships through excellent communication and follow-up - Proactively engage with customers to ensure satisfaction retention and loyalty - Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement - Collaborate with cross-functional teams to implement customer-centric initiatives Qualifications - High school diploma or equivalent bachelor s degree preferred - Previous experience in customer support or a related field - Proven track record in sales or upselling is highly desirable - Excellent communication and interpersonal skills - Strong problem-solving and conflict resolution abilities - Ability to multitask prioritize and manage time effectively - Proficiency in CRM software and Microsoft Office Suite - Detail-oriented with a focus on accuracy and quality - Ability to work independently and as part of a team - Positive attitude and willingness to learn and adapt in a rapid-paced environment Job Type Full-time Pay 15 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Ability to commute relocate Lakadganj Nagpur Maharashtra Reliably commute or planning to relocate before starting work Required Education Higher Secondary 12th Pass Preferred Experience total work 1 year Preferred Customer service 1 year Preferred Language English Required Hindi Required Work Location In person

📌 Customer Service Executive (Maharashtra)
🏢 Malu Technologies
📍 Maharashtra