Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Enterprise Network Operations Positive to have skills NA Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner you will serve as the vital link between clients and our systems or applications Your typical day involves engaging with clients to understand their needs troubleshooting issues and ensuring that our world-class systems operate seamlessly You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise Role Summary The Network Support Engineer L1 5 acts as an escalation point for Level 1 issues that require deeper troubleshooting but do not yet need full L2 expertise The role is responsible for monitoring investigating alerts handling tickets beyond basic triage and escalating to L2 as needed Key Responsibilities Monitor network devices links and infrastructure via NMS tools Handle incidents escalated from Level 1 support connectivity device access performance issues Perform intermediate troubleshooting on switches routers firewalls and wireless controllers Execute defined changes such as VLAN Access Ports Trunk configuration port-security adjustments and IP assignments under guidance Collect and analyze logs packet captures and error reports before escalating to L2 Maintain accurate ticket documentation knowledge base updates and incident timelines Coordinate with L1 support and escalate appropriately to L2 Skills Qualifications 1-3 years of relevant networking IT support experience Good grasp of TCP IP DHCP DNS VLANs IPAM routing basics Hands-on with CLI environments Cisco IOS Juniper etc Familiar with monitoring tools SolarWinds Nagios Zabbix etc Basic understanding of SDWAN DNAC Basic understanding of firewalls and VPNs Fortinet Certifications preferred CCNA CompTIA Network Educational Qualifications - Bachelor s degree in Computer Science or a similar domain 15 years of full-time education Additional Information - Only Hyderabad location is preferred 15 years full time education

📌 Application Tech Support Practitioner (Telangana)
🏢 Accenture
📍 Telangana