Job Summary The Service In-Charge is responsible for overseeing the day-to-day operations of the service department to ensure high-quality service delivery and customer satisfaction This role involves managing a team of technicians or service staff coordinating service schedules handling customer issues and maintaining service records The Service In-Charge ensures that all service activities comply with company standards safety regulations and customer expectations Robust leadership problem-solving abilities and a customer-focused mindset are essential for success in this role Qualification Bachelor s Diploma in Engineering Business Administration or relevant field Experience Minimum 3-6 Years Experience in same field Key Responsibilities Team Supervision Management Supervise service staff technicians customer service reps support staff Assign daily tasks and monitor performance Train new team members and conduct regular skill assessments Customer Service Relationship Management Handle escalated customer complaints and ensure timely resolution Maintain strong relationships with key clients to ensure repeat business Ensure service delivery meets or exceeds customer expectations Service Operations Schedule and monitor service jobs ensuring timely and quality completion Maintain service records job cards and ensure proper documentation Monitor inventory levels for spare parts and tools Quality Control Implement and oversee quality checks for service jobs Ensure adherence to company standards safety protocols and compliance policies Analyze service failures and implement corrective actions Reporting Documentation Prepare daily weekly and monthly service performance reports Track key performance indicators KPIs such as turnaround time TAT customer satisfaction scores and service revenue Report issues and improvement areas to upper management Coordination Coordinate with other departments such as Sales Inventory and Finance to streamline service activities Liaise with vendors and suppliers for parts tools or outsourced services Key Competencies Leadership team management Customer orientation Time management Attention to detail Analytical thinking Process improvement mindset Job Type Full-time Benefits Life insurance Provident Fund Education Bachelor s Preferred Location Kozhancheri Kerala Required Work Location In person

📌 Service In-charge (Kozhencherry)
🏢 CBC Ford
📍 Kozhencherry