Overview DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades DDN Storage is a global market leader renowned for powering many of the world s most demanding AI data centers in industries ranging from life sciences and healthcare to financial services autonomous cars Government academia research and manufacturing DDN s A3I solutions are transforming the landscape of AI infrastructure - IDC The real differentiator is DDN I never hesitate to recommend DDN DDN is the de facto name for AI Storage in high performance environments - Marc Hamilton VP Solutions Architecture Engineering NVIDIA DDN Storage is the global leader in AI and multi-cloud data management at scale Our cutting-edge storage and data management solutions are designed to accelerate AI workloads enabling organizations to extract maximum value from their data With a proven track record of performance reliability and scalability DDN Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence Our success is driven by our unwavering commitment to innovation customer-centricity and a team of passionate professionals who bring their expertise and dedication to every project This is a chance to make a significant impact at a company that is shaping the future of AI and data management Our commitment to innovation customer success and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage As a L1 Technical Support Engineer you will provide first-level support to customers support personnel and field support staff focused on troubleshooting repairing and debugging Tintri products Support incidents can range from hardware and or software issues with Tintri storage systems and solutions to interoperability issues You will be required to utilize and add to the Tintri knowledge base As a 24X7X365 organization shift work holiday coverage and on-call responsibilities will be required Description Responsibilities Always take care of the customer Customer Satisfaction is job 1 Leverage internal technical expertise knowledge base scripts log files and other internal tools to provide the most effective solutions to customer issues Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans Escalate cases to other more senior Technical Support Engineers and or Escalation Engineers when the problem is too complex or falls out of specific area of expertise Create new knowledge base articles to share information for reuse throughout the Technical Support Center Document case history and status to provide background prior to escalating to higher level Develop and implement resolutions to identified problems and follow standard practices and procedures Monitor and track all service calls provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases Validate technical information and issues early warnings and disseminates information as needed Skills Qualifications Exceptional command of the English language Exceptional writing skills Ability to work in a 24X7X365 organization including weekends and holidays 4 year s experience in Enterprise level Technical Support Basic familiarity with standard Linux commands Positive understanding of concepts related to SAN and NAS storage Operating systems Unix and Windows CPU memory architectures and Disk RAID systems The ability to diagnose complex problems and deliver analyses of root cause across a stack of complex applications OS Network switching and storage elements Working knowledge of popular hypervisors such as VMware Xen and Hyper-V Familiarity with VMware Microsoft products and Citrix TCP IP based networking and troubleshooting skills B S in Computer Science Engineering Math or equivalent work experience Experience in sizing performance analysis and troubleshooting of data storage systems appliance experience is a plus Industry Information Technology and Services Computer Software Computer Network Security Employment Type Full-time Shift timings need to be flexible - EMEA EST However initial training period 2 months will be in APAC hours Working days - Sun thru Thursday DDN DataDirect Networks Inc is an Equal Opportunity Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression transgender sex stereotyping sexual orientation national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law

📌 Technical Support Engineer (Karnataka)
🏢 DDN
📍 Karnataka