Location Outlet-based Reporting To Operations Manager Cluster Spa Manager Role Summary The Spa Manager is responsible for the end-to-end management of a single spa outlet This includes driving revenue and profitability ensuring exceptional guest experiences supervising and developing the spa team maintaining high standards of hygiene and ambiance and delivering consistent service excellence The role requires balancing daily operational oversight with sales and marketing initiatives to meet business targets while nurturing a welcoming wellness environment Key Responsibilities 1 Leadership Team Managemen a Recruit train and supervise therapists receptionists and support staff promoting a positive team culture b Prepare staff schedules allocate duties effectively and manage attendance to ensure optimal coverage c Monitor performance provide coaching and mentorship and conduct regular performance reviews d Identify training needs and arrange skill-building sessions to enhance service delivery and product knowledge e Foster collaboration with other departments e g housekeeping maintenance to ensure seamless operations 2 Operational Excellence a Oversee day-to-day spa activities ensuring all services are delivered according to company SOPs and safety standards b Manage appointment bookings and therapist allocation to minimize wait times and maximize productivity c Ensure cleanliness hygiene and ambiance of treatment rooms relaxation areas and reception comply with health standards d Maintain and service spa equipment coordinate repairs and ensure all regulatory licenses are up-to-date e Implement checklists and audits for facility upkeep and operational procedures 3 Sales Marketing a Achieve outlet revenue goals by driving service and product sales membership programmes and packages b Develop and launch seasonal promotions treatments and loyalty programmes in alignment with brand guidelines c Collaborate with marketing teams to plan local events wellness workshops and community outreach activities d Analyse sales reports track key metrics e g average ticket size therapist productivity and implement improvement strategies e Network with local hotels corporates and partners to generate new business and increase footfall 4 Client Experience Relationship Management a Maintain a warm professional front-of-house presence greet guests and manage their check-in check-out experience b Understand guest preferences recommend appropriate treatments and oversee personalised service delivery c Collect and analyse guest feedback manage complaints promptly and implement enhancements to improve satisfaction d Encourage a culture of proactive guest engagement to drive repeat visits and positive reviews e Maintain client databases and follow up with guests for after-care and future bookings 5 Financial Inventory Management a Prepare and monitor budgets control expenses and analyse financial reports to ensure profitability b Manage stock levels of consumables retail products and linen conduct inventory audits and minimise wastage c Negotiate with suppliers and vendors to ensure timely delivery quality and competitive pricing d Track cash handling billing and reconciliation processes ensuring adherence to finance SOPs e Report financial and operational performance to management and participate in monthly review meetings 6 Strategy Innovation a Stay updated on spa and wellness trends emerging products and therapies recommend innovative treatments b Develop new service protocols and operational improvements to enhance efficiency and guest experience Support implementation of corporate initiatives and ensure alignment with the brand s wellness philosophy Key Skills Competencies Skill Competency Description Leadership People Management Ability to motivate and develop a multi-functional team while fostering a collaborative work culture Guest Service Orientation Strong interpersonal skills with a passion for delivering personalised and memorable experiences Sales Revenue Management Proven track record of meeting sales targets through effective promotions upselling and cross-selling Operational Discipline Attention to detail and adherence to SOPs to ensure smooth efficient and compliant operations Product Service Knowledge In-depth understanding of spa therapies wellness trends retail products and treatment protocols Inventory Vendor Management Proficiency in maintaining stock levels negotiating with suppliers and controlling costs Financial Acumen Ability to prepare budgets interpret P L statements and take corrective action to drive profitability Problem Solving Adaptability Ability to handle guest complaints calmly find solutions quickly and adapt to changing business needs Job Type Full time Pay 30 000 00 - 37 000 00 per month Work Location In person