Customer Operations -Chat and Voice Process- Process Manager Pune Full-time FT Customer Operations Job Summary We are seeking a highly skilled and experienced Process Manager of Management Information Systems MIS and Workforce Management WFM to join our team The successful candidate will be responsible for managing and overseeing the design development implementation and maintenance of MIS and WFM processes within our organisation The Process Manager will be responsible for ensuring that our systems are running effectively efficiently and in compliance with regulatory requirements Additionally they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems Key Responsibilities Design develop implement and maintain MIS and WFM processes and systems Ensure that MIS and WFM systems are effectively and efficiently managed Ensure that all MIS and WFM systems comply with regulatory requirements Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems Develop and maintain process documentation and training materials Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes Manage a team of MIS and WFM professionals including hiring training coaching and performance management Develop and manage the MIS and WFM budget Requirements Bachelor s degree in computer science information systems or related field 5 years of experience in MIS and WFM process management Experience in managing a team of MIS and WFM professionals Strong knowledge of MIS and WFM software and systems Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong project management skills Ability to work effectively in a team-oriented environment Knowledge of regulatory compliance requirements This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organisation If you are passionate about process management have solid leadership skills and are looking for a challenging and rewarding role we encourage you to apply

📌 Process Manager (Maharashtra)
🏢 eClerx
📍 Maharashtra