Additional Information Job Number25153481 Job CategoryRooms Guest Services Operations LocationCourtyard by Marriott Pune Chakan Plot P-7 MIDC Chakan Industrial Area Phase-1 Pune Maharashtra India 410501 ScheduleFull Time Located Remotely N Position Type Non-Management POSITION SUMMARY Supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities Contact appropriate individual or department e g Bellperson Front Desk Housekeeping Engineering Security Loss Prevention as necessary to resolve guest call request or problem Follow up with guests to ensure their requests or problems have been met to their satisfaction Receive record and relay messages accurately completely and legibly Respond to special requests from guests with unique needs Communicate VIP arrivals to designated personnel for escort and delivery of amenities Follow all company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals Comply with quality assurance expectations and standards Identify and recommend new ideas technologies or processes to increase organizational efficiency productivity quality safety and or cost-savings Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification None At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to chance We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

📌 Guest Relations Associate- Front Office (Maharashtra)
🏢 Marriott International
📍 Maharashtra