Job Title Customer Support Specialist Company ipshopy com Job Type Full-time Permanent Vacancies 10 Salary 10 000 - to 20 000 - Salary is negotiable for the right candidates Contact hr ipshopy gmail com (phone hidden) (phone hidden) Location ipshopy Dnyanpeeth Campus T-18 Software Technology Park of India STPI Opposite Garware Stadium Naregaon Road Cidco Chhatrapati Sambhajinagar Aurangabad Maharashtra - 431006 Job Summary The Customer Support Specialist will serve as the first point of contact for sellers and customers helping them resolve issues answer questions and ensure a positive experience with the ipshopy com platform This role is ideal for someone who is patient tech-savvy and enjoys problem-solving Key Responsibilities Respond promptly to customer and seller inquiries via chat email and phone Assist users with store setup order issues payment gateway integration and account management Troubleshoot technical problems and escalate complex cases to the relevant internal teams Maintain accurate records of interactions issues and resolutions in the CRM system Guide users through platform features policies and best practices Provide timely follow-ups to ensure issue resolution and customer satisfaction Collaborate with technical onboarding and sales teams to improve the overall user experience Stay updated on product features updates and industry practices to support customers effectively Qualifications Bachelor s degree in any discipline minimum qualification 1 years of experience in customer service technical support or help desk roles Excellent communication skills - verbal and written Strong problem-solving abilities and patience in dealing with varied customer personalities Proficient in MS Word Excel PowerPoint and internet usage for support and reporting tasks Comfortable using CRM tools helpdesk software and chat platforms How to Apply Interested candidates should send their updated resume along with a cover letter to hr ipshopy gmail com You can also contact us at (phone hidden) or (phone hidden) for more details We are excited to have you join us in helping ipshopy com grow and thrive in the digital world ipshopy com is an Equal Chance Employer We are committed to creating an inclusive and diverse work environment for all employees Job Type Full-time Pay 10 000 00 - 12 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Support Specialist (Maharashtra)
🏢 Ipshopy
📍 Maharashtra