We are seeking a talented individual to join our Fiduciary team at Guy Carpenter This role will be based in Mumbai This is a hybrid role that has a requirement of working at least three days a week in the office Manager - Fiduciary We re seeking a Manager - Fiduciary who will have an opportunity to understand end to end lifecycle of Re-insurance Broking A place to enhance your knowledge and leadership skills Immense opportunity to lead Change Management initiatives as teams are undergoing system process migration Within the first 30 days we expect you to gain in-depth knowledge of the service you would oversee understand the role requirements Within 60 days attain competency have a good understanding of process and systems finally within 90 days be able to technically lead the team and be a single point of contact for all technical escalations process improvements Lead discussions and build relationships with Clients Re-insurers Business units as well as Placing brokers We will count on you to Core Accountabilities Processes cash receipts and disbursement of fiduciary funds and reconciliations responding to resulting queries Supports personal cash processing and fiduciary targets including the use of Key Performance Indicators KPIs to facilitate reporting from the CSS Dashboard and other system tools Leverages in-depth knowledge of fiduciary systems processes policies and procedures in day-to-day work Prepares records and reports customer billing transactions emanating from broker ledger Responds to requests from various stakeholders and appropriately escalates issues Develops strong client market relationships providing value added service Maintains technical reinsurance knowledge and skills to effectively manage and service assigned client and or market portfolio Works with cross-functional teams e g Compliance Finance etc to resolve sensitive client issues Process Management Have a sound end to end understanding of the business process Delivery as per company standards and continuous rigor on improving business performance Review operational and quality failures conduct root cause analysis monitor plan to ensure success Manage migrations seamlessly - This includes system and or work transfers by proactively identifying roadblocks provide solutions and perfect execution Risk Compliance Ensure Compliance adherence to internal and external regulators guidelines Be actively involved in managing FMEA Risk Register and all compliance related matters as per the defined timelines People Management Manage capacity planning and forecasting Ensure leave policy as per business demands Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan Ensure attrition is managed as per the company standards Strong Early Warning system EWS management to identify early and accurate detection Develop effective relationships with the stakeholders internal and external and participate and contribute in meetings Embed a continuous improvement culture by motivating influencing teams to drive process improvement Participate in central projects and deliver as per the agreed objectives Financial Operational Performance Ensure unmatched cashes Receivables Income exposure is well within acceptable limits and exposure over 4 months are all known and escalated to Regional Leaders Drive discussion and escalation to ensure response from Clients Re-insurers Third Party etc to ensure we meet our Fiduciary responsibility in a regular and timely manner Manage SLAs on Accuracy productivity and TAT per agreed standards with internal external stakeholders to ensure the smooth and productive deliveries Responsible for managing available resources people process effectively to ensure operational efficiency Knowledge and Skills Excellent communication and leadership skills Organizational and time-management skills Decision making skills Problem solving skills Knowledge of Broking business and the Insurance terminologies In-depth knowledge of performance metrics Ability to prioritize and handle multiple tasks projects during peak volume periods Collaborative mindset across levels and teams Good command on MS Office applications MS-Excel MS-Word Influencing Communication skills Analytical abilities Rigor and Agility What you need to have 10 years of experience in insurance Re-insurance broking in the operations finance areas Should have undertaken the responsibility of coaching mentoring technical experts In -depth knowledge of Reinsurance concepts Market systems general business trends financial and regulatory impacts on the organization Proficiency in Microsoft Office Applications Word Excel PowerPoint required Experience in Re-Insurance Broking Accounts Fiduciary function Experience working with stakeholders across all CSS teams claims client teams RM etc Experience influencing others indirectly to accomplish a goal Experience handling multiple client requests What makes you stand out Track record of successful fiduciary account management Client and or market facing experience Adaptable communicator facilitator influencer and problem solver Good relationship skills Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively CII Certification Past experience of leading a team of 10-15 members Proven Insurance domain knowledge in the entire General Insurance lifecycle Why join our team We help you be your best through professional development opportunities interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being Guy Carpenter a business of Marsh McLennan NYSE MMC is a leading global risk advisory and reinsurance specialist and broker Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 23 billion and more than 85 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit guycarp com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin colour or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person Marsh McLennan is committed to embracing a diverse inclusive and adaptable work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development advantages of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person