Company Description At FPC Global we re not just shaping the future we re building it Our mission Building Tomorrow s Digital Planet reflects our unwavering commitment to transforming industries creating smarter spaces and driving sustainable progress Since our founding in 2014 we have grown into a global leader with over 140 exceptional professionals operating across the Americas EMEA APAC and with our headquarters in London We specialize in delivering integrated cutting-edge consultancy services that span the entire facility lifecycle ensuring that every project we undertake sets a new standard for innovation and excellence Our business thrives on three dynamic pillars FPC Global Offering expert guidance in Technical Program Project Management Building Performance Sustainability and Cybersecurity we ensure that every project succeeds and fulfills stakeholder aspirations FPC Digital Revolutionizing Digital Building Design and Operations we create spaces that are not only efficient but also frictionless and forward-thinking FPC Life Sciences Empowering life sciences and pharmaceutical clients to deliver game-changing capital projects with precision and expertise the Service Specialist will be responsible for assisting coordinating the delivery of projects and services to FPC s clients in order to successfully fulfill the Scope of Work SoW outlined in the Agreement Proposal or Engagement Letter between FPC and its Client You will be responsible for providing first-level support and coordination for digital building systems IoT solution deployment and related smart building technologies As part of the organisation you will manage solution deployment tickets incident tickets provide updates to stakeholders and ensure seamless communication across teams to support operational standards and drive excellence across client buildings In addition to client-facing roles and responsibilities Service Specialist is expected to be an active member of the Digital Buildings Services team to make a positive contribution to the development of the team and wider FPC business working effectively with all FPC colleagues to successfully deliver projects and support FPC s business objectives Key Responsibilities The responsibilities for this role include Delivery of non-technical and some technical as training and knowledge allows related project coordinator services and projects for clients in accordance with the Proposal Scope of Work SoW and or Engagement Letter Manage own workload communicating and escalating any issues to line manager accordingly Ticket Management Create manage and resolve incident tickets within the centralised ticketing system ensuring all issues are accurately documented with status diagnostics and resolution steps Track ticket progress and ensure adherence to established response and resolution timelines Conduct periodic ticket reviews to identify trends recurring issues and areas for improvement Stakeholder Communication and Management Serve as the initial point of contact for internal stakeholders providing timely updates on incident progress issue status and expected resolution timelines Proactively communicate with relevant teams vendors and clients to ensure alignment on priorities and expectations Facilitate regular updates to stakeholders on overall system health critical incidents and ongoing support efforts Coordination and Collaboration Act as a liaison between the Technical team on-site teams and external vendors to ensure streamlined coordination on issues system deployment maintenance and system updates Collaborate with cross-functional teams to align on response strategies and share insights for continuous improvement Participate in knowledge-sharing sessions and contribute to documentation to enhance team protocols and procedures Excellent Project Reporting Risk and Issue Management and Communications Skills Coordinating on Project Reviews and Lessons Learnt activities to feed into Continual internal and external improvement Centralised System Monitoring and First-Level Support Monitor building management systems BMS IoT devices HVAC lighting and related infrastructure across multiple buildings Provide first-level troubleshooting and diagnostics for system alerts and issues escalating complex problems to higher-level support teams as needed Data Collection Reporting and Performance Insights Generate regular reports on ticket volume response times and system performance metrics for management review Preventative Maintenance Support Support scheduled preventative maintenance activities tracking completion and ensuring compliance with the Client standards FPC Responsibilities Represent FPC in a professional manner internally and externally and achieve a high level of customer satisfaction for all work performed Be an effective Digital Building Services team member communicating with colleagues and working collectively to contribute to the development of Digital Buildings Services Group and the FPC business as a whole Report to line manager acting in accordance with their requests and direction and those of FPC management Manage own workload communicating and escalating any issues to line manager accordingly Act in accordance with all FPC employment policies and procedures including FPC Employee Handbook Health Safety and Time and Expenses Reporting Carry out any other duties reasonably requested by FPC Management Qualifications Qualifications Requirements Experience 3-7 years in a technical support incident management or digital operations role ideally with experience in ticket management and stakeholder coordination preferably in IoT Solutions Systems Integration related projects or related industries such as Architecture Design or Construction Education Bachelors degree or certification in IT engineering building technology or a related field Certifications Basic IT support or BMS-related certifications e g CompTIA A ITF or IoT certifications are advantageous Ticket and Incident Management Proficiency with ticketing systems and a proven ability to track resolve and report on incidents efficiently Stakeholder Management Strong interpersonal skills to provide clear timely updates and manage expectations with internal and external stakeholders Coordination and Communication Excellent verbal and written communication skills to coordinate across multiple teams and communicate issue status effectively Problem Solving Strong diagnostic skills to identify and resolve minor issues and escalate as needed Project Coordination Excellent Project Reporting Risk and Issue Management and Communications Skills Coordinating on Project Reviews and Lessons Learnt activities to feed into Continual internal and external improvement Attention to Detail Accuracy in monitoring documentation and reporting for tracking and managing performance across multiple systems Collaborative Mindset Ability to work within a centralised team environment while coordinating with on-site and cross-functional teams to achieve high service standards Competent using Google Suite and or Microsoft Office software applications Additional Information FPC Employee Benefits At FPC we offer a competitive salary and a comprehensive benefits package designed to reward your contributions and support your well-being At FPC we re not just a company we re a thriving community where innovation flourishes ideas are celebrated and careers are shaped When you join us you become part of a dynamic team that Shapes the Future Work on groundbreaking projects that are redefining industries with sustainability cutting-edge technology and bold ambition Supports Your Growth From leadership training to cross-functional collaboration we prioritize your professional development and empower you to explore new ideas take initiative and grow in your career Values Balance and Inclusion We celebrate diversity foster collaboration and ensure every voice is heard while maintaining a robust commitment to work-life balance Creates Impact Contribute to the delivery of iconic high-performance buildings and innovative solutions that have a lasting positive impact on the world Together we ll build tomorrow s digital planet and you ll be part of something truly extraordinary

📌 Service Specialist (Maharashtra)
🏢 FPC Digital
📍 Maharashtra