The Manager HR Knowledge Management is a driver of the global HR knowledge ecosystem responsible for executing the vision for how HR knowledge is created maintained and delivered across the organization This role leads initiatives to enhance our digital knowledge platforms optimize content maintenance and embed a culture of self-service and continuous improvement The ideal candidate brings a proactive data-driven mindset solid project leadership capabilities and a passion for enabling scalable user-centric HR service delivery Key Responsibilities Strategic Knowledge Management Governance Lead a team of knowledge management Sr associates to implement global HR knowledge management strategy ensuring alignment with business goals employee experience and digital HR transformation Establish and enforce enterprise-wide content governance frameworks including lifecycle management compliance controls and quality assurance standards Champion consistency in tone structure and branding across all HR knowledge and HR Service delivery assets ensuring alignment with corporate goals Act as liaison between HR Centers of Expertise CoE HRBPs and Local HR Operations to ensure timely accurate and relevant knowledge delivery Platform Ownership Innovation Enable business continuity across HR knowledge HR service delivery platforms e g ServiceNow Knowledge Base SharePoint driving platform evolution and innovation Drive continuous optimization of taxonomy metadata and search architecture to enhance discoverability and user experience Partner with Digital Technology and HRIS teams to prioritize and deliver platform enhancements and automation opportunities Enablement Change Culture Building Design and deliver enablement programs for content contributors HR teams and end-users to build capability and drive adoption Lead communication campaigns to promote knowledge tools self-service behaviors and digital HR initiatives Foster a culture of knowledge sharing collaboration and continuous learning across the HR organization Program Project Leadership Lead HR service delivery projects such as HR portal optimization AI-enabled knowledge delivery and global content harmonization Manage project timelines resources risks and stakeholder communications to ensure successful delivery and measurable impact Continuously scan for emerging trends and technologies in knowledge management and digital HR to inform future strategy Qualifications 8-12 years of progressive experience in HR knowledge management digital HR HR service delivery roles or equivalent experience Demonstrated success in leading enterprise-level knowledge management initiatives or digital transformation programs Expertise in knowledge platforms e g ServiceNow SharePoint and content governance methodologies Understanding of HR operating models shared services and employee experience principles Stakeholder management communication and facilitation skills Analytical and strategic thinker with a track record of using data to drive decisions and improvements Proven ability to manage projects in a dynamic environment