1 JOB DETAILS Position Title Guest Delight Manager Store Manager - M2B Grade Reports to Cluster Manager Department Store Operations 2 ABOUT JUBILANT FOODWORKS Jubilant FoodWorks Limited JFL Company is part of Jubilant Bhartia group and is one of India s largest food service Company with a network of 1 930 Domino s Pizza restaurants across 390 cities as of March 31 2024 The Company has the exclusive rights to develop and operate Domino s Pizza brand in India Sri Lanka Bangladesh and Nepal At present it operates in India and through its subsidiary companies in Sri Lanka and Bangladesh The Company also has exclusive rights for developing and operating Dunkin Donuts restaurants for India and has 25 Dunkin Donuts restaurants Popeyes is 32 Restaurants as of March 31 2024 JFL has entered into the Chinese cuisine segment with its first owned restaurant brand Hong s Kitchen and has 22 Hong s kitchen restaurant across in India as of March 31 2024 3 JOB CONTEXT AND KEY ACCOUNTABILITIES Jubilant FoodWorks is amidst transformation expansion which will fuel the next level of growth and this creates both challenges and opportunities While JFL is the largest QSR in the sub-continent it is set to double in scale size with a vision towards becoming a 2000 Restaurant with Multi Business Multi Product Multi Country Operations Agreement Registration 10 Description Performance Indicators Production Planning Ware housing Overseeing overall Procurement activities Implementing effective techniques to bring efficiency in operations Improve quality standards achieve maximum cost savings Handling stores operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the production distribution process Zero stock out situations Feedback from operations team Yield report Internal external Audits Commissary Scorecard Inventory Holding Supply Chain Management Sustaining the existing network managing the supply chain for items ensuring timely distribution of the merchandise to the stores Monitoring availability of stock making appropriate arrangements to ensure on time deliveries Managing logistics operations involving and coordinating with various other external agencies to achieve seamless cost- effective transport solutions No stock out Qtrly feedback from operations team Budget controls as per actual budgets Internal External Audits Quality Assurance To insure the quality parameters to be followed during the operations Customer Internal external Satisfaction Commissary Scorecard Meeting all internal audit requirements Operations Management Identifying areas of obstruction breakdowns and taking steps to rectify the equipment through application of trouble shooting tools Coordinating and planning the logistic need for the region and other regional commissaries Ensuring optimum utilization of manpower and machinery towards the output Ensuring good manufacturing practices are being followed and ensuring strict adherence to quality standards laid down by Domino s Pizza International Limited Internal External Audits Business partner feedbacks KRA achievements and tracking 4 COMMUNICATIONS WORKING RELATIONSHIPS Internal All Departments AS PER THE SCOPE OF THE ROLE EG Finance and Accounts - Corporate Office India External Various Govt Agencies Consultants 5 QUALIFICATIONS EXPERIENCE SKILLS Qualification Hotel management or Food Tech Experience 4-6 years experience specialised in field of retail QSR services industry with exposure to supply chain operations also for a period of Min 1 to 2 years Call us at - (phone hidden) Job Types Full-time Permanent Pay 24 097 88 - 29 000 56 per month Advantages Health insurance Paid sick time Provident Fund Schedule Rotational shift Supplemental Pay Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Work Location In person