At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about We are seeking an experienced technicial Product Manager to join the core Platform team at NICE CXone The Product Manager is responsible for the planning and execution of the current and future roadmap for core voice media handling in CXone ACD Your ability to be a master in this role will build on your knowledge of CTI SIP Session Border Controllers integration of text to speech and speech recognition solutions RTP SRTP SIPRec and streaming RTP over HTTPS overlayed with experience in scalable highly reliable and highly available cloud solutions This position includes Ideation Analysis Planning Development Launch and Adaptation The position will required a close collaborative relationship with engineering sales operations marketing and support to ensure sales performance reliability customer satisfaction goals are met while aligning with the company s overall strategy and goals How will you make an impact Product Strategy Develop and implement product strategies that align with the company s vision and market demands and drive tactical delivery of short-term items Market Analysis Conduct thorough market research and competitive analysis to identify opportunities and threats Product Development Collaborate with cross-functional teams including engineering User Experience and marketing to drive product development from ideation to launch Expect to work directly with Developers in the USA and India Customer Focus Gather and prioritize customer feedback to ensure product features meet customer needs and enhance user experience You will be expected to work directly with account management teams to help answer questions and direct concerns to relevant teams Roadmap Management Create and maintain a detailed product roadmap ensuring timely delivery of product milestones This includes creating JIRA artifacts tracking these and escalating any potential issues as they arrive with recommendations on resolution Performance Metrics Define and track key performance indicators KPIs to measure product success and inform decision-making Stakeholder Management Effectively communicate product vision strategy and progress on short and long term requirements to internal and external stakeholders Have you got what it takes 7 years as a Product Manager working in a SaaS setting following Agile software delivery and SDLC processes are required Current or previous experience working with telephony infrastructure like SIP CTI Session Border Controllers Current or previous work experience with cloud-based solutions that demand high scalability and high reliability Experience and or knowledges of the CCAAS space either as a development integrator vendor or even user Demonstrated ability to be a self-starter work independently with a heightened sense of urgency and make data-driven decisions Demonstrate how your skills can utilize and be amplied by AI tools and technology Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases requirements and specifications for technical audiences Ability to personally interact with customers prospects sales executive management and technical engineering resources adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience Excellent oral and written communication skills in English including vocabulary spelling composition and grammar Ability to read understand interpret and convey technical information to both technical and executive audiences Ability to develop positive healthy honest and authentic working relationships where you employ active listening and are still able to challenge and question concepts and proposals Ability to influence cross-functional teams without formal authority Bachelor s degree or equivalent experience in business Marketing Engineering or a related field MBA desirable but not required Requisition ID 7979 Reporting into Director Product Management Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law