Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create creative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Key Responsibilities Application Support Operations Lead L2 L3 support activities for SAP Success Factors modules such as Employee Central Onboarding Analyse troubleshoot and resolve complex system issues defects and integration failures Manage incident problem and change requests in line with SLAs and ITSM processes Coordinate with IT support for product issues and escalation management Ensure system availability performance and data integrity Enhancements Continuous Improvement Evaluate enhancement requests and provide functional impact analysis Design and implement configuration changes minor enhancements and fixes o Support quarterly SAP Success Factors release management including impact assessment regression testing and stakeholder communication Identify opportunities for process optimization and automation within Success Factors Stakeholder Client Management Act as a key functional contact for HR IT and business stakeholders Conduct regular service reviews and communicate support metrics and system updates Advise stakeholders on best practices system capabilities and compliance requirements Required Skills Competencies Functional Technical Skills Strong hands-on experience supporting SAP Success Factors Employee central and Onboarding Expertise in Employee Central support is highly preferred Knowledge of Success Factors integrations Experience with data corrections imports exports and reporting tools Professional Leadership Skills Strong problem-solving and analytical abilities Excellent communication and stakeholder management skills Ability to manage priorities in a high-volume support environment Experience mentoring and guiding support analysts and consultants Qualifications Bachelor s degree in HR Business Administration Information Technology or related field o SAP SuccessFactors certification s preferred o Maximum 7-10 years of overall experience with 4-6 years in SAP SuccessFactors support roles o Experience in AMS shared services or global support models is an advantage