Role and Key Responsibilities 1 To monitor calls Survey Recordings to measure performance and facilitate business strategic objectives 2 Provide feedback to the field team on their audit evaluation and document the same 3 Discuss and explain the errors and quality issues with the team and provide guidance for improvement 4 Facilitate training to the field team in regional language with respect to questionnaire quality parameters and management expectation and assist recent joiners to understand process and workflow 5 Read and Write in Regional Language 6 Basic Computer knowledge of MS Office Key skills knowledge i Minimum 1 year experience into BPO call centre as Quality Auditor i Understanding of the Audit Coaching process i Good verbal and written communication skills i Hands on experience in MS Excel Power Point presentations and Reporting knowledge
📌 Hiring For Quality Auditor In Mumbai
🏢 Lisa HR Consultancy
📍 Mumbai
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