Job Title IT Supervisor Hotel Industry Job Summary The IT Supervisor is responsible for overseeing and supporting the hotel s IT infrastructure ensuring optimal performance of computer systems networks software and telecommunications The role requires strong technical knowledge along with excellent problem-solving and supervisory skills to manage day-to-day IT operations effectively Key Responsibilities Ensure proper functioning of all IT hardware and software systems across the hotel including PMS Property Management System POS Point of Sale and back-office systems Supervise and support the IT team and coordinate with external IT vendors when needed Manage network infrastructure firewalls CCTV systems servers and hotel Wi-Fi networks Maintain data security protocols and ensure regular data backups Provide technical support and training to hotel staff on hardware software issues Monitor and maintain hotel software licenses IT asset inventory and service agreements Ensure minimum downtime of critical systems and rapid response to outages or disruptions Assist in IT budgeting and procurement of technology equipment Coordinate with corporate IT or group-level IT team on standard policies and implementations Document IT procedures SOPs and system configurations for audit and compliance Required Qualifications Bachelor s degree or diploma in IT Computer Science or a related field Minimum 3-5 years of relevant experience in hospitality IT or a similar supervisory role Familiarity with hotel systems like Opera IDS Micros Cloud-based PMS etc Strong understanding of networking servers cybersecurity and database systems Ability to handle multiple tasks and respond quickly to technical emergencies Good communication and interpersonal skills Robust organizational and documentation abilities Job Types Full-time Permanent Pay Up to 24 000 00 per month Benefits Cell phone reimbursement Work Location In person