Responding to Inquiries Address customer questions and concerns promptly via email chat or social media platforms Problem Resolution Troubleshoot issues provide appropriate solutions or alternatives and ensure complete resolution to prevent repeat queries Documentation and Record-Keeping Maintain accurate and detailed records of all customer interactions and transactions in a Customer Relationship Management CRM system or similar software Information Provision Provide accurate and consistent information about the company s products services and policies Escalation Management Identify complex or unresolvable issues and escalate them to the appropriate internal teams or supervisors while keeping the customer informed Collaboration Work closely with other departments e g technical support sales back-office to ensure a seamless customer experience Adherence to Standards Follow company procedures guidelines and quality standards including response time SLA targets Required Skills and Qualifications Strong Written Communication Excellent grammar spelling and sentence construction skills are essential for clear and professional communication Typing Proficiency Ability to type quickly and accurately often 50 words per minute to manage a high volume of inquiries efficiently Problem-Solving Abilities Robust analytical skills to diagnose problems think critically and recommend effective solutions Multitasking and Time Management Capability to handle multiple customer interactions simultaneously and prioritize tasks effectively to meet deadlines Attention to Detail Meticulousness in handling data entry logging information and ensuring accuracy in all responses Computer Literacy Proficiency in using customer support software CRM systems email clients and live chat tools Customer Focus and Empathy A patient positive and professional attitude with the ability to understand customer needs and ensure satisfaction Qualifications Typically requires a high school diploma or equivalent though some employers may prefer a college degree or previous customer service experience Hiring for freshers Job Types Full-time Permanent Fresher Pay 9 415 45 - 32 692 01 per month Benefits Leave encashment Work from home Work Location In person

📌 Non-voice Customer Service Executive (Tamil Nadu)
🏢 Intermed laboratories
📍 Tamil Nadu