Additional Information Job Number25187851 Job CategoryRooms Guest Services Operations LocationBengaluru Marriott Hotel Whitefield 8th Road Plot No 75 Bengaluru Karnataka India 560066 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Functions as the strategic business leader of the property s Hotel Operations Areas of responsibility may include Front Office Recreation Health Club Housekeeping Food and Beverage Culinary and Engineering Maintenance Position works with direct reports department heads to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Hotel Operations meet the brand s standards targets customer needs ensures employee satisfaction focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area OR 4-year bachelor s degree in Business Administration Hotel and Restaurant Management or related major 2 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes service issues and identifies trends Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution Managing Revenue Goals Monitors hotel operations sales performance against budget Reviews reports and financial statements to determine hotel operations performance against budget Coaches and supports operations team to effectively manage occupancy rate wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages coaching direct reports to address problem areas and holding team accountable for results Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams Develops systems to enable employees to understand guest satisfaction results Communicates a clear and consistent message regarding departmental goals to produce desired results Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensures employees are treated fairly and equitably Ensures that regular ongoing communication is happening in Operations e g pre-shift briefings staff meetings Fosters employee commitment to providing excellent service participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees Incorporates guest satisfaction as a component of staff operations meetings with an emphasis on generating innovative ways to continually improve results Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and supports the Peer Review Process Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to chance We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment TM In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

📌 Director Of Operations (Karnataka)
🏢 Marriott International
📍 Karnataka