Technical Support Engineer Location-Hybrid Homebased India Position Summary- Bentley Systems Inc is looking for a self-starting individual to join its SPIDA Support team as a Technical Support Engineer In this role you will work as a member of our pole loading analysis technical and power systems analysis support team to provide the highest quality software and engineering support to our customers You will need to talk to customers directly as well as create written documentation requiring excellent written and verbal communication skills If you enjoy working and interacting with customers and helping them solve their technical problems this position is for you Job Responsibilities Take ownership of customer issues reported and see problems through to resolution Research diagnose troubleshoot and identify solutions to power systems and software problems and drive to resolution Provide support and troubleshooting for customer-submitted PLA files using SPIDAcalc and drive to resolution Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customersEnsure proper recording and closure of all issues Prepare accurate and timely reports Create knowledge base including technical notes and articles Develop and demonstrate expertise in Bentley s Electric Utilities software products Skills Required Bachelor s degree in electrical engineering or equivalent work experience 1-2 years using power system design and analysis software 1-2 years using SPIDAcalc or other Pole Loading Analysis softwareDemonstrated proficiency with all modern Windows operating systems Comfortable troubleshooting software and network problems Strong oral and written communication skills Desired Experience Microsoft SQL Server experience Experience with Knowledge Centered Support Excellent attention to detail What We Offer A excellent Team and culture - please see our colleague video An exciting career as an integral part of a world-leading software company providing solutions for architecture engineering and construction - watch this short documentary about how we got our start An attractive salary and benefits package A commitment to inclusion belonging and colleague wellbeing through global initiatives and resource groups A company committed to making a real difference by advancing the world s infrastructure for better quality of life where your contributions help build a more sustainable connected and resilient world Discover our latest user success stories for an insight into our global impact LI-SB1 About Bentley Systems Around the world infrastructure professionals rely on software from Bentley Systems to help them design build and operate better and more resilient infrastructure for transportation water energy cities and more Founded in 1984 by engineers for engineers Bentley is the partner of choice for engineering firms and owner-operators worldwide with software that spans engineering disciplines industry sectors and all phases of the infrastructure lifecycle Through our digital twin solutions we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance www bentley com Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race color gender gender identity sexual orientation disability marital status religion belief national origin caste age or any other characteristic protected by local law or unrelated to job qualifications

📌 Technical Support Engineer (Maharashtra)
🏢 Bentley Systems
📍 Maharashtra