It s more than a job When you work in Freight Logistics and Operations at Kuehne Nagel you play a key role in optimising processes and ensuring that inventory and shipments move efficiently But that is not all Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries from wind turbines to semiconductors At Kuehne Nagel our contribution counts in more ways than we imagine You will be joining our Customer Care Team to add your leadership expertise skills to the delivery of customer excellence You will be responsible for leading directing optimizing your customer care location team CCL to continuously provide customer excellence sustainable growth across your scope of responsibility How you create impact You will do this by working with a variety of internal external stakeholders while focusing on the following key objectives To deliver reinforce our CCL core competencies To conduct regular conversations with all direct reports to discuss ensure traction on delivering performance development goals To ensure the best-in-class customer onboarding relationship management To focus on continuous improvement of processes controls ensuring complete correct customer contact data service data changes in our systems including customer reporting for SME customers To conduct daily weekly stand-up meetings with your team to identify resolve business issues To focus on continuous improvement of processes controls including customer complaint management service recovery aiming for a consistent delivery fulfilling the customer promise To anchor the usage improvements of CCL core systems To drive customer adoption of our eco-system What we would like you to bring 3-5 years experience in sea logistics or customer care Proven team leadership or supervisory experience Strong knowledge of sea logistics operations and processes Ability to coach and develop team members Skilled in customer onboarding and relationship management Proficient in CCL systems CRM and data accuracy management Experience in complaint handling and service recovery Able to lead daily weekly team stand-up meetings Strong communication and stakeholder management skills Ability to drive process improvements and digital tool adoption What s in it for you Global Industry Leader - Work for one of the top logistics and supply chain companies worldwide offering stability and international reach Career Growth Opportunities - Access to strong internal development programs training and global mobility Diverse Inclusive Culture - Collaborate with teams across the globe in a supportive and multicultural environment Creative Future-Focused - Be part of a company investing in sustainability digitalization and green logistics Competitive Benefits - Enjoy attractive compensation flexible working options and comprehensive benefits packages Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on At Kuehne Nagel your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world As a global leader with a strong heritage and a vision to move the world forward we offer a safe stable environment where your career can make a real difference Whether we help deliver life-saving medicines develop sustainable transportation solutions or support our local communities your career will contribute to more than you can imagine We kindly advise that placement agencies refrain from submitting unsolicited profiles Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid Contact Kuehne Nagel Recruitment Team