The IT Supervisor is responsible for supporting maintaining and enhancing all hotel information systems and technology infrastructure This role ensures the smooth functioning of operational systems including PMS POS networking telephony and guest technologies while providing exceptional technical support to hotel staff and maintaining strong cybersecurity standards Key Responsibilities1 Systems Infrastructure Support Maintain and troubleshoot all hotel IT systems including PMS POS CRS key card system IPTV PABX Wi-Fi and back-office applications Monitor performance of network infrastructure routers switches firewalls servers Wi-Fi access points Ensure uptime reliability and functionality of all critical systems used for hotel operations 2 Technical Support Provide daily IT support to all hotel departments resolving hardware software and network issues promptly Support guest connectivity issues Wi-Fi IPTV business center equipment Schedule and coordinate preventive maintenance for IT equipment 3 Cybersecurity Compliance Ensure antivirus firewalls and system patches are up to date Manage user access control password policies and data backup procedures Comply with brand IT policies PCI DSS and local cybersecurity requirements 4 Project Management Upgrades Assist in the implementation of new systems upgrades and technology enhancements Coordinate with vendors for equipment procurement maintenance and installations Support hotel renovation expansion or IT rollout projects 5 Administration Documentation Maintain accurate IT documentation including network diagrams asset lists and system configurations Monitor IT inventory and recommend necessary replenishment or upgrades Prepare regular reports on IT performance outages and incidents Qualifications RequirementsEducation Experience Bachelor s degree or diploma in Information Technology Computer Science or related field Minimum 2-4 years of IT experience ideally in the hospitality industry Experience with hotel systems PMS POS CRS PABX IPTV key card system preferred Technical Skills Strong knowledge of Windows servers Active Directory Microsoft 365 and virtualization VMware Hyper-V Hands-on experience with network management LAN WAN VLANs firewalls Wi-Fi Familiarity with cloud technologies and cybersecurity best practices Soft Skills Strong communication problem-solving and organizational skills Ability to work in a fast-paced 24 7 hotel environment Team-oriented with leadership potential Key Competencies Troubleshooting Diagnostics Customer Service Orientation Attention to Detail Vendor Management Time Management Operational Excellence Working Conditions Required to be on-call or work flexible shifts whenever necessary May need to assist in emergency IT situations outside normal working hours Job Types Full-time Permanent Pay 25 000 00 - 50 000 00 per month Advantages Cell phone reimbursement Food provided Health insurance Provident Fund Work Location In person

📌 It Supervisor (Uttar Pradesh)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Uttar Pradesh