Project Role Custom Software Engineer Project Role Description Develop custom software solutions to design code and enhance components across systems or applications Use modern frameworks and agile practices to deliver scalable high-performing solutions tailored to specific business needs Must have skills Amazon Web Services AWS Good to have skills NA Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary As a Operational Analyst your responsible for batch monitoring incident management and operational support of AWS batch jobs and applications to ensure high availability and performance Key Responsibilities o Monitor AWS resources and application health using Step Functions AWS Batch CloudWatch Dynatrace o Handle incidents alerts and service requests as per SLA using ServiceNow L1 and L2 support o Support patching deployment coordination and routine maintenance tasks o Perform basic troubleshooting for Lambda EC2 S3 RDS and Postgres database issues o Escalate complex issues to L3 Engineering with proper analysis o Maintain operational logs reports and shift handover documentation Must Have Skills o Positive understanding of AWS services Lambda EC2 S3 RDS CloudWatch o Hands-on experience in monitoring and incident management of applications built using AWS L1 and L2 support experience in AWS applications is must o Experience in supporting patching deployment and routine maintenance tasks o Strong analytical and communication skills o Willingness to work in 24x7 support or rotational shifts 5 days week office Good to Have Skills o Experience with ServiceNow JIRA or ITSM tools and Python knowledge o Familiarity with Linux Windows administration o Scripting knowledge Shell or Python for basic automation Additional Information - The candidate should have minimum 2 years of experience in Amazon Web Services AWS - This position is based at our Hyderabad office - A 15 years full time education is required - 5 days Work from office is compulsory 15 years full time education