Responsible for seamless Customer Experience at the facility adherence to all SoP s A OP Resource Planning - Ensure shifts are manned as per expected footfall correct mix of senior junior staff - Oversee Duty roster for SLM s OPD CXE s - ensure correct mix of senior junior staff adherence - Monitor leave and absenteeism to reduce impact on operations - Ensure software and equipment functioning is optimal - OP area is clean and welcoming A Operations - Conduct daily briefing with the SLM OP team - appreciate good work address issues update them on new information - Ensure all team members are aware of appointments for the day consultant availability specialties new offers - To be available in the OP areas during peak times - Personally oversee VIPs arrangements as per their requirements - Take Rounds in all OPDs especially during peak times ensure cleanliness and freshness - Ensure that customers are comfortable at all times delays are handled proactively as per standard - Keep track of SLM conversions bed booking and follow ups - Oversee all health check packages conversions - Oversee all internal marketing events to maximize productivity - Meet Consultants regularly work closely with them and keep track of their requirements - Regularly share customer feedback with respective doctor - Track customer complaints ensure the escalation matrix is adhering to TAT s personally ensure closure of issues - Interface with Corporate for all activities at Unit initiatives towards quality improvement - Ensure adherence to all SoP s department compliance for certifications audits awards assessments - Ensure accuracy and timely submission of all standard reports - daily monthly A IP - Meet the new admissions - Take rounds meet all patients their attenders and ensure well-being - Track issues reported and closure status as per TAT - expedite pending issues A Financial - Ensure all diagnosis consultations are accounted for in HIS - Responsible for accurate daily billing and collection of OPD IPD - Ensure no revenue leakage discounts are followed as per policy follow up on outstandings dues - Responsible for Insurance submission recovery disallowance A Responsible for Outstanding Service Experience Delivery - Ensure self team is well-groomed as per standard maintain discipline and decorum - Responsible for the implementation of the Service Vision - ensures service experience creates customer delight - Focuses on enhancing customer experience through personal interaction and involvement in fulfilling their expectations - Offers suggestions that strengthen the service offering based on real-time understanding of gaps - Coordinates with all departments to ensure customers are comfortable and services are as per standard issues are resolved within TAT A Consultant Relationship - Has a good relationship with consultants builds rapport and works well with them A Team Management - Provides strong leadership and direction inspires team to perform exceptionally - Hires the right fit - functional skills and service attitude are aligned - Induction of new hires effective department induction complete understanding of processes - Manages performance builds and grows talent through training learning and on job assignments - Plans and implements training upskilling - Evaluates performance and advances the professional development of team - Builds competent 2nd line - Ensure team discipline and adherence to policy and guidelines - Ensures team well-being retention and commitment provides counselling and guidance - Champions programs that appreciate recognize and reward outstanding service - Involved actively in Welfare activities working with HR other departments to build a caring work environment for all Major Job Qualifications Specific Skills Graduate post graduate preferred 5 - 7 years in the Service Industry 3 years in a managerial position handling front facing teams Strong functional knowledge numeric ability concepts of sales and business growth software and computer savvy - Good Interpersonal Skills team player dependable patient - Empathic communicating effectively connects well with all stakeholders - Fluency in English and Regional language - Strong leadership skills ability to influence focused and capable of successfully meeting goals - Logical thinker makes decisions smartly and quickly - Passionate about driving Outstanding Service enable team to excel understands customers enjoys assisting them - Eye for detail accurate and thorough in follow up and completion of tasks - Works well under pressure maintains calm seeks to resolve situations gracefully Job Types Full time Permanent Pay 35 000 00 - 50 000 00 per month Benefits Health insurance Paid sick time Provident Fund Ability to commute relocate Kothanur Bengaluru Karnataka Reliably commute or planning to relocate before starting work Required Application Question s Are you a immediate joiner Experience Guest relations 3 years Preferred Work Location In person

📌 Front Office Manager (Karnataka)
🏢 MotherHood Hospitals
📍 Karnataka