JOB DESCRIPTION Propel operational success with your expertise in technology support and a commitment to continuous improvement As a Technology Support III team member in the Infrastructure Platforms team you will ensure the operational stability availability and performance of our production application flows Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience Job responsibilities Manage relationships with software publishers to facilitate vendor management activities engage with Global Sourcing Product Teams and negotiate contracts Oversee software licensing and inventory management interpret complex licensing terms from major vendors Develop and manage compliance reports perform trend analysis for cost control and prepare for audits Maintain accurate software records in license management systems and monitor usage changes Conduct audits to compare purchased licenses against installed software across various platforms Collaborate with product owners to optimize software usage and prevent unnecessary costs Identify and resolve license gaps coordinate with relevant teams to ensure compliance Partner with the Software Discovery team to ensure accurate software discovery within JPMC Address software licensing concerns to drive optimal outcomes for customers Required qualifications capabilities and skills 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services Demonstrate a strong understanding of software license metrics and identify optimization opportunities Manage vendor relationships and support contractual finance activities Utilize ServiceNow and Excel proficiently Exhibit self-motivation attention to detail and the ability to manage multiple priorities in a rapid-paced environment Communicate effectively and maintain confidentiality Conduct product usage surveys and perform license harvesting activities Interpret and summarize software license agreements Preferred qualifications capabilities and skills Demonstrate knowledge of software asset management tools such as USU Aspera Flexera SNOW or SamPro and experience with software discovery tools Apply process improvement skills and understanding of project management principles to enhance operational efficiency Hold certifications in Software Asset Management and leverage expertise in the field Utilize data visualization tools like Tableau Qlik and Alteryx to analyze and present information effectively ABOUT US

📌 Technology Support Iii (Telangana)
🏢 JPMorganChase
📍 Telangana