Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Service Desk Management Service Desk Voice Support Good to have skills NA Minimum 0-2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner you will serve as a vital link between clients and the systems or applications they utilize Your typical day will involve engaging with clients to understand their needs addressing their concerns and ensuring that our systems operate seamlessly You will leverage your communication skills to provide exceptional support ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations Roles Responsibilities - Expected to build knowledge and support the team - Participate in Problem Solving discussions - Assist in troubleshooting and resolving client issues effectively - Collaborate with team members to enhance service delivery and client satisfaction - Document client interactions and resolutions to improve future support processes Professional Technical Skills - Must To Have Skills Proficiency in Service Desk Management - Good To Have Skills Experience with customer relationship management tools - Familiarity with ticketing systems and incident management processes - Robust verbal and written communication skills to interact with clients - Ability to work collaboratively in a team-oriented environment Additional Information - The candidate should have minimum 0-2 years of experience in Service Desk Management - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Tech Support Practitioner (Karnataka)
🏢 Accenture
📍 Karnataka