Department Ops Support Job posted on Sep 23 2025 Employment type Full Time About UsModer formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017 We are a tech forward outsourcing company specializing in supporting the US Mortgage Insurance and Banking industries We specialize in end-to-end component-based outsourcing managing one-off projects to become an extension of the customer service or operations team Our team is built on industry expertise and provides the traction clients need to grow their company Equipped with diverse tools platforms solutions and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent workflow best practices and progressive technology Link - https www gomoder com about-moder Job Overview The Mortgage Operations Specialist is responsible for supporting the loan processing lifecycle by initiating employment verifications managing insurance updates handling document tracking and ensuring compliance with federal regulations This role requires solid attention to detail time management and the ability to work in a fast-paced deadline-driven environment Key Responsibilities Employment Verification Initiate verbal and written employment verification requests via Keystone Update tracking items to Requested and log comments in the Loan Origination System LOS Contact third-party employers to confirm borrower employment details Insurance Management Call Homeowners Insurance HOI companies to update the mortgagee clause Initiate and manage the Notice of Special Flood Hazard tracking item in LOS Ensure borrowers in federally designated flood zones acknowledge and maintain flood insurance coverage Document Tracking Compliance Disclose the Notice of Incomplete Application NOIA 10-Day Letter to borrowers via LOS Update tracking items from Initiated to Outstanding for incomplete files Move loans to CLOSED status if required documents are not received within 10 business days Change tracking items and loan status to File Closed for Incompleteness under Exception Management Operational Support Assist Team Leaders in clearing priority queues to meet client Key Performance Indicators KPIs Maintain 100 quality and timely completion of assigned tasks Be flexible to work overtime based on business needs Qualifications Prior experience in mortgage operations or loan processing preferred Strong communication and organizational skills Ability to work in a 24x7 rotational shift environment Proficiency in using Loan Origination Systems LOS and related platforms Attention to detail and commitment to maintaining high-quality standards Work Environment Rotational shifts including night and weekend coverage Overtime may be required based on business demand Collaborative team setting with performance-driven culture Qualification ExperienceEducational qualification and years of experience required in any specific domain skill for the roleBasic Degree completion 15 years of education Good written and oral communications skills in English US Mortgage Experience in Op support to call the third party vendors order services