Senior Process Manager - KYC Pune Mumbai Chandigarh Full-time FT Financial Markets Shift Timings APAC EMEA US Management Level SPM Travel Requirements NA The candidate must possess knowledge relevant to the functional area and act as a subject matter expert in providing advice in the area of expertise and also focus on continuous improvement for maximum efficiency It is vital to focus on the high standard of delivery excellence provide top-notch service quality and develop successful long-term business partnerships with internal external customers by identifying and fulfilling customer needs He she should be able to break down complex problems into logical and manageable parts in a systematic way and generate and compare multiple options and set priorities to resolve problems The ideal candidate must be proactive and go beyond expectations to achieve job results and create new opportunities He she must positively influence the team motivate high performance promote a friendly climate give constructive feedback provide development opportunities and manage career aspirations of direct reports Communication skills are key here to explain organizational objectives assignments and the big picture to the team and to articulate team vision and transparent objectives Senior Process Manager Role and responsibilities Take leadership role independently managing back office operations Client Management - establish self as a valued partner and work closely to achieve goals defined Independently handle all client escalations and lead mitigation steps to prevent future escalations Manage team of 70 plus people - training onboarding resource allocation delivery management performance appraisals mentoring etc Help knowledge management endeavour by sharing process knowledge and best practices within the teams Lead various quality initiatives across processes managed Responsible for Business continuity transformation and various audits Technical and Functional Skills Graduation Bcom BBA BBM BCA Post Graduation Mcom MBA PGDM 10 years of experience in handling team of minimum 20 members and has good experience and knowledge of KYC AML Due Diligence Should be able to understand manage and calculate risks Should be good with logical and quantitative abilities Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations - ability to read situations and act in minutes Willingness to continuously learn upgrade skills and stay relevant to business demands Excellent interpersonal skills - ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team About eClerx eClerx is a global leader in productized services bringing together people technology and domain expertise to amplify business results Our mission is to set the benchmark for client service and success in our industry Our vision is to be the innovation partner of choice for technology data analytics and process management services Since our inception in 2000 we ve partnered with top companies across various industries including financial services telecommunications retail and high-tech Our innovative solutions and domain expertise help businesses optimize operations improve efficiency and drive growth With over 18 000 employees worldwide eClerx is dedicated to delivering excellence through smart automation and data-driven insights At eClerx we believe in nurturing talent and providing hands-on experience eClerx Financial Markets offers consulting technological innovation and process management expertise to uniquely solve operational challenges for financial organizations worldwide With nearly two decades of industry experience complemented by smart automation and robotics our team of experts delivers holistic solutions across the trade lifecycle change management data analytics compliance cash securities operations document digitization and generation and outreach To know more about us visit https eclerx com eClerx is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status or any other legally protected basis per applicable law

📌 Senior Process Manager (Maharashtra)
🏢 eClerx
📍 Maharashtra