About the role Team Member over phone calls with the store will understand the Store Maintenance Issues triage dispatch and chase jobs with the contractors You will be responsible for Being available for my stores colleagues whenever they seek support To Probe Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill the right time Handle Inbound Outbound Calls within the Key Performance Indicators Manage the job with High Quality Partnering with business leads to bridge process gaps as a part of continuous improvement Be a strong team player with a strong partnership outlook Ability to troubleshoot have eye for detail and problem solving skills Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvements and finding solutions by applying CI tools and techniques Responsible for completing tasks and transactions within agreed Key Performance Indicator s Knows and applies fundamental work theories concepts processes in own areas of work You will need Basic MS Office - Excel Word PPT Graduate Bachelor of Engg Graduate from a Planning Organising recognized University Preferably - Mechanical Call Management knowledge Active Listening Electrical Industrial Eye to detail Experience as Technical Support Officer preferred Logical Thinking Speed and Accuracy Basic knowledge of Retail store and equipments Whats in it for you At Tesco we are committed to providing the best for you As a result our colleagues enjoy a unique differentiated market- competitive reward package based on the current industry practices for all the work they put into serving our customers communities and planet a little better every day Our Tesco Rewards framework consists of pillars - Fixed Pay Incentives and Perks Total Rewards offered at Tesco is determined by four principles - simple fair competitive and sustainable Salary - Your fixed pay is the guaranteed pay as per your contract of employment Performance Bonus - Opportunity to earn additional compensation bonus based on performance paid annually Leave Time-off - Colleagues are entitled to 30 days of leave 18 days of Earned Leave 12 days of Casual Sick Leave and 10 national and festival holidays as per the company s policy Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets Tesco enables colleagues to participate in voluntary programmes like NPS and VPF Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family Our medical insurance provides coverage for dependents including parents or in-laws Mental Wellbeing - We offer mental health support through self-help tools community groups ally networks face-to-face counselling and more for both colleagues and dependents Financial Wellbeing - Through our financial literacy partner we offer one-to-one financial coaching at discounted rates as well as salary advances on earned wages upon request Save As You Earn SAYE - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch football field badminton and volleyball courts along with indoor games encouraging a healthier lifestyle About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers communities and planet a little better every day across markets Our goal is to create a sustainable competitive advantage for Tesco by standardising processes delivering cost savings enabling agility through technological solutions and empowering our colleagues to do even more for our customers With cross-functional expertise a wide network of teams and strong governance we reduce complexity thereby offering high-quality services for our customers Tesco in Bengaluru established in 2004 to enable standardisation and build centralised capabilities and competencies makes the experience better for our millions of customers worldwide and simpler for over 3 30 000 colleagues Tesco Business Solutions Established in 2017 Tesco Business Solutions TBS has evolved from a single entity traditional shared services in Bengaluru India from 2004 to a global purpose-driven solutions-focused organisation TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science With over 4 400 highly skilled colleagues globally TBS supports markets and business units across four locations in the UK India Hungary and the Republic of Ireland The organisation underpins everything that the Tesco Group does bringing innovation a solutions mindset and agility to its operations and support functions building winning partnerships across the business TBS s focus is on adding value and creating impactful outcomes that shape the future of the business TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent transformation and value creation

📌 Associate - Tech Support (Karnataka)
🏢 Tesco
📍 Karnataka