Sprinto is a leading platform that automates information security compliance By raising the bar on information security Sprinto ensures compliance healthy operational practices and the ability for businesses to grow and scale with unwavering confidence We are a team of 300 employees helping 2000 customers across 75 countries We are funded by top investment funds Accel Elevation Blume and have raised 32M in funding including our latest Series B round As we grow ensuring consistent measurable and delightful customer experiences across onboarding adoption and retention is critical to our success We are looking for a Program Manager to own the customer lifecycle program for our Launch segment focusing on improving onboarding throughput and accelerating time-to-value through strong program governance and operational execution About the Role This role sits within the Strategy Operations team acting as a co-owner for the Launch segment early-stage customer cohort of our customer base You ll work closely with the CX team and collaborate cross-functionally with Sales Product and Marketing to design and continuously post-sale customer journeys from onboarding to renewal This is a high-visibility high-impact role for someone who thrives on creating structure in chaos aligning multiple teams and driving performance through process data and systems What You ll Do Design onboarding journeys touchpoint cadences and retention interventions that accelerate time-to-value and improve early-stage customer engagement Build standardized playbooks for onboarding adoption and value realization across customer types to enable scale and consistency Implement lifecycle programs in collaboration with relevant stakeholders in CX Product and RevOps ensuring clear adoption plans documentation and training Track key lifecycle KPIs such as onboarding completion time time-to-value expansion rate retention and customer health scores Run weekly operating rhythms reviews retrospectives and stand-ups to drive accountability and cross-functional progress Experiment with A B tests and workflow variations to improve activation engagement and retention outcomes Troubleshoot process gaps tool misalignments and handoff issues through root-cause deep dives Collaborate with stakeholders within RevOps CX and Product to ensure clean data flows unified metrics and automation of key lifecycle steps What We re Looking For 4-6 years of total experience in a business role from which at least 3 years in program management or strategy operations is a must Experienced candidates with backgrounds in SaaS consulting or operations-heavy businesses e g marketplaces logistics quick commerce fintech B2B services etc will be preferred An understanding of Customer Success and Account Management is desirable Strong familiarity with customer lifecycle metrics and funnel-based thinking Demonstrated ability to build scalable operational playbooks and roll them out across cross-functional teams Excellent data fluency and proficient with spreadsheets dashboards and working with BI teams or tools e g Metabase Looker Tableau Some proficiency with workflow automation tools is desirable e g Zapier n8n Strong verbal and written communication skills Clear structured thinker with a bias for action and strong execution ownership A collaborative work ethic with the ability to influence and work cross-functionally with GTM Success Support and Product teams Why Sprinto This is a rare opportunity to own a key business prospect at a critical stage of Sprinto s growth You will have the chance to design processes from scratch implement at scale and continuously improve how we deliver value to our customers If you thrive on bringing clarity to complexity and enjoy driving cross-functional impact this role is for you

📌 Program Manager (India)
🏢 Sprinto
📍 India