Key Responsibilities Pre-Delivery Coordination Oversee the pre-delivery inspection PDI process for all new vehicles ensuring each car meets Hyundai s strict quality standards before being delivered to customers Coordinate with the service parts and sales teams to ensure timely preparation and delivery of vehicles Monitor the end-to-end process of vehicle handovers ensuring all customer-specific requirements are met Customer Interaction Relationship Management Serve as the primary point of contact for customers during the pre-delivery process Provide clear and transparent communication with customers regarding delivery timelines service details and any required follow-ups Ensure high levels of customer satisfaction by addressing concerns promptly and professionally Point-to-Point Service Management Manage the entire customer journey from service initiation to vehicle handover ensuring a smooth and efficient transition Track the progress of each vehicle s preparation proactively addressing any delays or issues in the process Ensure that all service requirements are fulfilled and any vehicle-related issues are resolved prior to delivery Quality Assurance Inspection Perform or oversee detailed inspections to ensure the vehicle is free of defects and complies with Hyundai s service and safety standards Coordinate with the technical team to resolve any identified issues before the car is handed over to the customer Document inspection results repair orders and any necessary corrective actions taken to ensure compliance with company standards Service Documentation Reporting Maintain accurate and up-to-date records for each vehicle including inspection reports service logs and customer communications Prepare detailed reports on pre-delivery inspections and service performance for management review Assist in generating data and analytics to assess service quality and customer satisfaction trends Cross-Functional Collaboration Collaborate closely with sales teams to understand customer preferences delivery requirements and vehicle customization Work closely with the parts department to ensure that necessary parts are available for vehicle preparation and any last-minute fixes Liaise with the service team to ensure that any technical issues are diagnosed and resolved before the vehicle is delivered to the customer Continuous Improvement Collect and evaluate customer feedback to identify areas for improvement in the pre-delivery service process Implement continuous improvements to enhance service quality reduce delivery times and increase customer satisfaction Stay updated on the latest Hyundai vehicle specifications service technologies and industry trends to continuously improve your service delivery Experience 2-4 years of experience in a customer-facing role with a focus on automotive service preferably with Hyundai Motors or similar automotive brands Solid point-to-point experience managing the service process with a focus on the entire customer journey Experience in pre-delivery inspection and quality assurance in an automotive service environment Skills Competencies Excellent communication skills with the ability to clearly explain service processes timelines and technical information to customers Strong organizational skills with the ability to manage multiple vehicles schedules and tasks simultaneously Excellent problem-solving and decision-making abilities to resolve issues promptly and ensure customer satisfaction Attention to detail and a passion for delivering quality service Technical Expertise In-depth knowledge of Hyundai vehicles their service requirements and Hyundai s pre-delivery service standards Familiarity with automotive diagnostic tools and service management software Strong understanding of vehicle inspection and quality control processes Education Certifications High school diploma required degree in Automotive Technology Business Administration or a related field is a plus Certification in automotive service management or related fields is preferred Familiarity with Hyundai-specific tools and systems is highly advantageous Customer-Focused A passion for delivering excellent customer service and maintaining long-term relationships with clients Ability to handle customer concerns with professionalism and empathy Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Paid time off Language English Preferred Work Location In person