Hiring for INCIDENT MANAGEMENT - Pune JD lead Incident Response Oversee the identification logging classification prioritization and resolution of all incidents in accordance with established processes Incident Lifecycle Management Manage the entire incident lifecycle from detection to resolution ensuring all incidents are handled efficiently Coordination and Communication Act as the central point of contact during major incidents ensuring communication flows smoothly between technical teams business stakeholders and end-users Manage Escalations Ensure that high-priority or complex incidents are escalated according to the defined escalation procedures Support Major Incident Management For high-impact incidents lead a cross-functional team to resolve the issue quickly Coordinate efforts to restore service and mitigate impact Ensure Timely Resolution Monitor the resolution progress and ensure SLAs Service Level Agreements are met and escalate as necessary

📌 Incident Management - Pune (Maharashtra)
🏢 Diverse Lynx
📍 Maharashtra