Project Role Technology Architect Project Role Description Design and deliver technology architecture for a platform product or engagement Define solutions to meet performance capability and scalability needs Must have skills Amazon Connect Good to have skills AWS Architecture AWS Lambda Administration Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services The ideal candidate will design implement and support cloud-based contact center solutions ensuring high availability scalability and seamless customer experience Roles Responsibilities o Design configure and maintain Amazon Connect contact center environments o Build and manage AWS Lambda functions Node js Python to support contact flows automation and integrations o Develop and optimize Amazon Lex-based conversational IVR systems and chatbots for self-service capabilities o Integrate Amazon API Gateway with Lambda and external systems to enable secure communication o Implement and manage AWS storage services S3 DynamoDB for call recordings logs and customer data o Configure IAM roles policies and permissions to enforce security best practices o Monitor and troubleshoot system performance issues using CloudWatch CloudTrail and related tools o Document architecture processes and operational runbooks for smooth handover and support Qualified and Technical skills o Minimum 5 years of experience in IT Cloud with at least 3 years in contact center technologies o Strong expertise in Amazon Connect setup call flows and routing o Hands-on experience with AWS Lambda Node js development o Practical knowledge of Amazon Lex for IVR chatbot development o Proficiency with API Gateway integrations o Experience with S3 and DynamoDB for storage and database needs o Strong understanding of IAM roles policies and security principles o Familiarity with CloudWatch dashboards alarms and CloudTrail auditing o Strong troubleshooting and problem-solving skills o Excellent communication and documentation abilities Additional Information - The candidate should have minimum 5 years of experience in Amazon Connect - A 15 years full time education is required oBachelor s degree in engineering preferred 15 years full time education