Basic Function The CE or CME Content Analyst is responsible for contributing to the development accreditation and publishing of accredited learning programs Responsibilities include online content publishing and quality assurance review CE-CME record-keeping according to accreditation requirements responding to customer service escalations generating reports analyzing data submitting accurate accreditation records to accreditation boards The CE Content Analyst is an essential member of the learning accreditation and publishing teams and communicates regularly with colleagues to ensure the timely and accurate publication of learning content This role also engages in meetings and presents learning and accreditation data to support planning and program improvement Essential Duties and responsibilities Participates in CE or CME content planning meetings quality assurance meetings and stakeholder meetings Recommends content changes where necessary to improve the clarity of learning materials instructions or accreditation statements Conducts review of CE-CME documentation for completeness and compliance Assist CE-CME planners in preparing accreditation applications analyzing reports storing required records and retrieving documents for accreditation audits Responds to customer service escalations in a courteous and timely manner Generates and analyzes data for publisher reports activity evaluations and financial reports on an annual quarterly or monthly schedule Manages the online CE or CME activity publishing workflow by ensuring that CE-CME activity metadata tagging content tests and answer keys Performs quality assurance testing to ensure accuracy tests answers appropriate accreditation statements certificates and evaluations are setup for online CE and CME while ensuring that all items are compliant with accreditation standards Communicates regularly with stakeholders planners and management to ensure that customers needs are met and to relay significant changes to accreditation board rules and processes Assists the director and planners with onboarding new contractors including freelance subject matter experts and test-writers Processes invoices with correct cost accounting codes and approvals Tracks invoices and report on expenses related to specific projects Participates in CE-CME quality improvement processes operational excellence and identification and correction of content and process errors Other Duties Supports learning content development process including by not limited to assisting with corresponding with accreditation and state licensure boards Assists the Director in monitoring the service quality and accuracy of vendors supporting CE or CME processes including identifying print database or website errors communicating defects delays and other customer-facing issues Job Qualifications Education 2 years of college with a 4-year university degree preferred Experience This role requires at least 3 years of progressive experience in a learning or content editing role related to healthcare continuing education accreditation Other Knowledge Skills Abilities or Certifications Knowledge of US-based national and state accreditation policies and procedures is required Experience with national and or state nursing continuing professional development NCPD and continuing medical education CME accreditation reporting is preferred including CE Broker Accreditation Council for Continuing Medical Education Provider Activity Record System PARS American Nurses Credentialing Center Nursing Activity Record System NARS Accreditation Council for Pharmacy Accreditation CPE Monitor or similar accreditation reporting databases Computer fluency in MS Excel MS Word MS Outlook One Drive and past experience with digital content management systems are required Experience with digital document workflow and automation tools would be highly recommended Travel requirements Minimal 1 -2 times per year Physical Demands This role is in a normal office setting and may require sitting and viewing screens for long hours Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process