Job Title Telle caller Representative 1 -2 Year of Experience Required Location KPHB Colony Hyderabad Employment Type Full-Time About Us Ealkay Consulting is a trusted financial institution committed to delivering exceptional service to our clients We are looking for a skilled and customer-oriented Teller Customer Service Representative with at least 1 year of experience to join our team The ideal candidate will have excellent communication skills a strong understanding of financial services and the ability to build rapport with clients while addressing their needs Job Summary As a Telle caller Representative you will be responsible for handling client transactions providing information about our services and ensuring a positive client experience You will act as the primary point of contact for clients helping them navigate their financial needs while promoting the bank s products and services Your role will require strong interpersonal skills attention to detail and a proactive approach to client service Roles and Responsibilities Client Interaction and Service Greet clients warmly and provide prompt courteous and professional service Engage with clients to understand their financial needs and recommend appropriate products or services Respond to client inquiries regarding account balances transaction history and bank services Resolve client concerns or complaints in a timely and effective manner Transaction Processing Accurately process client transactions including deposits withdrawals transfers and loan payments Verify client identification and ensure all transactions comply with bank policies and procedures Maintain a balanced cash drawer and report any discrepancies immediately Product and Service Knowledge Stay informed about the bank s products services and promotions to effectively assist clients Explain the features and benefits of various financial products such as savings accounts credit cards loans and investment options Cross-sell and upsell bank products and services to meet client needs and achieve branch goals Administrative Duties Assist with opening and closing procedures for the branch including cash handling and securing the vault Perform routine administrative tasks such as filing data entry and maintaining client records Ensure compliance with all banking regulations and security protocols Team Collaboration Work closely with branch team members to achieve collective goals and provide seamless service to clients Participate in training sessions and meetings to stay updated on new products services and procedures Client Relationship Building Build and maintain strong relationships with clients by providing personalized service and follow-up Identify opportunities to deepen client relationships and enhance their banking experience Qualifications Minimum of 1 year of experience as a Teller Customer Service Representative or in a similar role within the banking or financial services industry Excellent communication and interpersonal skills with the ability to interact confidently with clients Strong knowledge of banking products services and procedures Proficiency in using banking software and Microsoft Office Suite Word Excel Outlook Ability to multitask prioritize and work efficiently in a fast-paced setting High school diploma or equivalent required additional education or certifications in finance or business is a plus Preferred Skills Bilingual abilities if applicable to your location Strong problem-solving skills and ability to handle client complaints effectively Benefits Competitive salary and benefits package Opportunities for career growth and advancement Job Type Full-time Pay 8 000 00 - 18 000 00 per month Schedule Day shift Monday to Friday Supplemental Pay Performance bonus Work Location In person

📌 Tellecaller (Telangana)
🏢 EALKAY Consulting Private
📍 Telangana