About the Role - As a Customer Success Associate in our Operations team you will play a vital role in ensuring the smooth delivery of our placement-focused training programs across partner colleges You will work closely with internal teams industry mentors to deliver a high-quality experience to students Your core focus will be on effective coordination real-time monitoring and issue resolution Responsibilities - Coordinate training sessions by acting as the primary point of contact for scheduling and communication A major part of this involves calling industry mentors to map suitable time slots based on college availability and mentor expertise Support live monitoring of sessions to ensure that classes begin on time mentors are present and any technical or operational issues are handled promptly Handle escalations from students or coaches efficiently ensuring timely resolution and maintaining a positive training setting Collaborate with internal teams to maintain alignment on timelines session quality and overall delivery standards Preferred Knowledge Skills Abilities - Good communication and interpersonal skills Proficiency in Google Suite Self-motivated with a problem-solving attitude Job Type Full-time Pay 15 000 00 - 30 000 00 per month Language English Preferred Hindi Preferred Work Location In person Application Deadline 03 08 2025 Expected Start Date 28 07 2025

📌 Customer Service Executive (Maharashtra)
🏢 Board Infinity
📍 Maharashtra