Key Responsibilities Respond to customer inquiries and issues via a ticketing system in a timely and qualified manner Manage customer support across multiple eDesk platforms or similar helpdesk tools Handle queries related to order status returns refunds and product details for platforms like Amazon Walmart eBay Shopify etc Ensure all communication aligns with company tone and brand guidelines Maintain accurate records of customer interactions using Excel or Google Sheets Escalate unresolved issues to relevant departments and ensure timely follow-up Adhere to rotational shift schedules including consistent availability on weekends Eligibility Criteria Educational background in any discipline graduates from BBA B Com BCA MBA or related fields preferred Fresherswith strong communication skills and a willingness to learn are encouraged to apply 1-2 years of prior experience in customer support especially for e-commerce platforms is a plus Familiarity with marketplaces such as Amazon Shopify Walmart eBay etc is an added advantage Basic knowledge of MS Excel or Google Sheets for data tracking and reporting Strong written and verbal communication skills in English Ability to multitask prioritize and work independently under pressure Must be comfortable working in rotational shifts with a focus on weekend availability Job Types Full-time Permanent Fresher Pay Up to 24 000 00 per month Application Question s Are you from Indore Madhya Pradesh Language Do you have fluency in English Required Work Location In person