AI-First Future-Driven Human-Centered At OpenText AI is at the heart of everything we do powering innovation transforming work and empowering digital knowledge workers We re hiring talent that AI can t replace to help us shape the future of information management Join us Your Impact Reporting to TSS Manager Lead Cloud Applications Consultant is responsible for being the technical SPOC that involves complete ownership of technical delivery including administration and management of the OpenText Documentum product suite for our worldwide customers The role is customer-facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders internally and externally both verbally and in writing What the role offers Excellent grasp of the principles of Enterprise Content Management systems Mandatory experience in administration and management of the Documentum Suite platform that involves D2 Content Server xPlore CTS D2 Rest DFS DFC BOF DQL and Documentum Administrator Good to have working experience on Documentum Life Sciences modules - Q Quality and Manufacturing R Research Development InfoArchive Captiva Core for Capital Projects xPressions etc Good to have working experience in the management of Documentum applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments Proficient in Documentum administration maintenance activities Participate in the day-to-day administration of the systems including Incident Problem Management Change Release Management Proficient in the administration of SQL Server or Oracle Good understanding of object-oriented programming Web Services LDAP configuration and RDBMS concepts Working knowledge of Unix and Windows operating systems Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams Relevant Experience 8 - 12 years What you need to succeed Represent OpenText in a professional manner to customers partners and other OpenText personnel always Technical SPOC for assigned customer engagements Take complete ownership of technical delivery including providing SME guidance to the TSS team Proficient in conducting architecture performance and capacity reviews for deployed application landscape and coming up with recommendations for improvement Lead drive all major activities milestones to successful completion within the agreed timelines Improve team delivery efficiency by meeting customer agreed KPIs SLAs showcasing process improvements and identifying automation opportunities wherever needed Solid hands-on in managing Documentum applications for global customers using the ITIL framework Support and report to the engagement Service Delivery Manager while assigned to active customer engagements Regularly communicate status to the engagement project manager and proactively identify issues and preventive remedial measures Establishes relationships with client technical counterparts Participates in weekly and monthly client service delivery meetings including escalation calls Work in conjunction with colleagues from different teams of OpenText including product support engineering product management Cloud Ops Teams like DB Storage network etc Prepare maintain and submit activity progress reports and time recording management reports in accordance with published procedures Keep delivery managers informed of activities and alert of any issues promptly Provide inputs as part of engagement closure on project learnings and suggest improvements Provide knowledge transfer to team members train staff personnel provide on-the-job guidance and mentoring and conduct training sessions to customer personnel when authorized by management Adhere to processes and methodologies to perform the required function Report deviations from defined processes to the engagement project manager and recommend associated improvements OpenText s efforts to build an inclusive work environment go beyond simply complying with applicable laws Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone regardless of culture national origin race color gender gender identification sexual orientation family status age veteran status disability religion or other basis protected by applicable laws If you need assistance and or a reasonable accommodation due to a disability during the application or recruiting process please submit a ticket atAsk HR Our proactive approach fosters collaboration innovation and personal growth enriching OpenText s vibrant workplace