We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies Tower Lead - VMWare NSX-T Software Defined Networking SDN India Tower Lead - VMWare NSX-T Software Defined Networking SDN Job Summary The Tower Lead for Support Operations plays a critical role in managing the delivery of VMware NSX and SDN services within the organization This position ensures timely resolution of escalations adherence to service level agreements and the implementation of strategic initiatives to enhance operational efficiency and customer satisfaction The role is pivotal in driving revenue growth and optimizing service delivery through innovative solutions and effective management Key Responsibilities 1 Drive Revenue Generation By Leveraging Vmware Nsx And Sdn Capabilities Ensuring Alignment With Organizational Goals And Service Offerings 2 Manage Escalation Processes By Coordinating With Teams To Ensure All Tasks And Crisis Situations Are Resolved Within Established Sla Norms Enhancing Operational Effectiveness 3 Oversee Operational Hygiene By Validating Reports And Ensuring That Services Are Delivered In Accordance With The Statement Of Work Sow Maintaining Quality And Compliance 4 Foster Positive Customer Satisfaction By Developing And Implementing Current Initiatives And Frameworks That Enhance Service Delivery And Client Engagement 5 Lead The Implementation Of Profit Improvement Plans Pip By Identifying Opportunities For Automation And Self-Driven Initiatives Contributing To Overall Operational Efficiency Skill Requirements 1 Expert Knowledge Of Vmware Nsx And Sdn Technologies 2 Strong Understanding Of Service Level Agreements Sla And Operational Metrics 3 Proven Ability To Manage Escalations And Drive Timely Resolutions 4 Excellent Communication And Stakeholder Management Skills 5 Strong Analytical Skills For Report Validation And Operational Hygiene Other Requirements 1 Vmware Certified Professional Vcp Optional But Valuable 2 Itil Foundation Certification Optional But Valuable Information at a Glance Why HCLTech At HCLTech you ll supercharge your potential You ll find your career And you ll find your spark All at a place that knows that helping its customers stay on top starts by putting its people first HCLTech is a global technology company home to more than 226 300 people across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services Consolidated revenues as of 12 months ending December 2025 totaled 14 5 billion 23 Benefits At HCLTech we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being When you sign up for a career with us you gain access to https rmkcdn successfactors com 147eb21f a701dca9-f32d-4fc9-9447-6 svg Industry-benchmarked compensation https rmkcdn successfactors com 147eb21f b0c54381-ddcc-4a33-9b35-9 svg Best-in-class healthcare benefits https rmkcdn successfactors com 147eb21f b73027be-7aae-4d36-a090-4 svg Personal time off https rmkcdn successfactors com 147eb21f d5b4fdfd-2e99-4e26-9878-9 svg Maternity and paternity benefits https rmkcdn successfactors com 147eb21f 3d42b0fc-4652-435a-9ece-c svg Access to skills higher education programs resources https rmkcdn successfactors com 147eb21f aeddeaf2-9e25-4584-ad11-d svg Discounts on products and services via Benefit Box https rmkcdn successfactors com 147eb21f a9609a3b-2700-4b3c-9d90-a svg Participate in CSR programs and live life with a purpose https rmkcdn successfactors com 147eb21f c6e33851-710f-4634-bd69-f svg Opportunities to grow and advance your career Note The benefits listed above vary depending on the nature of your employment and the country where you work Some benefits may be available in some countries but not in all Copyright 2025 HCL Technologies Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required 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📌 Tower Lead - Vmware Nsx-t,software Defined Networking (sdn) (India)
🏢 HCLTech
📍 India