Service Communications Team LSEG Overview The Service Communications Team SCT at LSEG is tasked with facilitating and producing real-time incident communications for key service issues affecting LSEG customers High-quality communication during incidents is a core service differentiator and the team ensures that all customer communications are timely clear and informative regarding incidents impacts and recovery actions The team has a global remit and manages multiple communication channels Key Responsibilities Operational Duties Manage day-to-day operations including escalation handling timely service alerts and drafting customer statements Service Level Management Lead self to ensure daily service level agreements are met Ownership Responsible for the creation distribution and closure of all customer service communications related to incidents maintenance and information alerts Facilitation Coordinate communications between technical operations content operations and customer business teams during service-impacting incidents Expertise Act as the alerting expert during major incidents Authoring Write and publish high-quality customer statements and incident reports Work Pattern Shifts Rotational with 24 7 global coverage Weekend shifts are rotated among team members Business Continuity All team members including management must support business continuity and disaster recovery plans which may require extended or unsocial hours Qualifications Experience Degree or equivalent experience in communications 8 years total work experience with at least 4 years in communications Experience in editing publishing and authoring is a plus Core Competencies Communication effectiveness Relationship management Customer awareness Operational influencing Forward thinking Skills Excellent written and verbal English Authoring and editing proficiency Analytical skills for trend identification and customer experience improvement Urgency in response to situations Stakeholder relationship management Multitasking in time-sensitive environments Knowledge of financial and real-time market data advantageous Advanced Excel skills preferred Career Stage Senior Associate London Stock Exchange Group LSEG Information Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a cooperative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice

📌 Senior Service Communications Specialist (India)
🏢 London Stock Exchange Group
📍 India