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where the service managers are focused on creating an excellent experience for the customer and empowering them by promoting Digital migration Ensure Service Stories are published monthly and the service managers are appreciated for the services provided Ensure that multiple Customer testimonies are captured in CEMS and there is a culture of acknowledging the service team s efforts Key Responsibilities Request Management Ensure that the team effectively raises all the service request in cems eops and ensures end to end tracking Adherence to the prescribed turnaround time Cash and Trade Transactions Timely and productive processing of the trade and cash transactions Collaborate with the stakeholders such as the Contact Centre CSG Email Channel and ensure that the prescribed metrics are met Digitalization Migration of A2 to S2B Ensure S2B migration for corporates processing A2 manually The Service team has taken the initiative of engaging with the Top 25 corporates and migrating them to S2B Ensuring complete coverage of customers to automated online solutions like S2B Trade InfoManager Remittance e-alerts e-statements etc Risk Management To conduct all business operations in compliance with internal policies and external laws regulations guidelines To ensure full compliance with Audits RBI and other applicable regulations guidelines laws To drive the compliance culture down the line Ensure management control and performance operating standards are appropriate and are being adhered to Learning and development for the Team Learning Calendar for the team has been rolled out ensure participation and modify the calendar as per the emerging needs and trends Ensure that the team participates and proactively enrol for various trainings e-learnings and other developmental programs to enhance skill sets Processes As per bank s guidelines and process Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Skills and Experience Banking Relationship Management New client acquisition Liability segment Qualifications Any graduate with relevant experience as Relationship Manager About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full 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