It s more than a job When you work in Freight Logistics and Operations at Kuehne Nagel you play a key role in optimising processes and ensuring that inventory and shipments move efficiently But that is not all Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries from wind turbines to semiconductors At Kuehne Nagel our contribution counts in more ways than we imagine The Air Logistics Operational Care Center OCC Manager is responsible for driving the OCC strategy through the delivery of customer-centric high-quality operational execution while optimizing cost and profitability The role requires a solution-oriented and technology-driven approach to ensure sustainable efficient and optimized management of all OCC activities The OCC Manager will lead coach and develop the OCC team fostering a high-performance culture and actively support business development initiatives by contributing operational solutions and procurement alignment in close collaboration with internal stakeholders How you create impact Lead the Operational Care Center OCC by example acting as a role model and setting clear standards for performance professionalism and customer focus Provide strong leadership and strategic direction to the OCC organization ensuring alignment with business objectives Drive operational excellence through consistent high-quality service delivery in line with customer promises across all OCC activities Collaborate closely with internal stakeholders to support pricing strategies procurement initiatives and business growth Maximize profitability through effective cost optimization efficiency initiatives and sustainable operational solutions Lead teams and continuous improvement initiatives to enhance cost efficiency while maintaining high service quality Drive procurement and supplier management in line with governance models between gateways and the OCC Partner with Customer Service teams to build customer insight share feedback and continuously improve service execution Work cross-functionally with KNGS gateway warehouse customs optimization teams and other relevant stakeholders to ensure seamless operations Ensure full utilization of technology and systems supported by effective team structures and knowledge-sharing practices to deliver consistent service Monitor analyze and review OCC performance metrics regularly to identify gaps and drive continuous improvement Ensure full compliance with regulatory requirements industry and product standards and KN policies and guidelines What we would like you to bring Strong leadership capability with proven experience managing high performance operational teams Deep knowledge of freight forwarding operational processes and import export regulations Ability to drive operational excellence service quality and continuous improvement initiatives Solid financial acumen with experience in cost optimization process efficiency and supplier governance Excellent stakeholder management analytical thinking and communication skills with strong system proficiency What s in it for you As an employer Kuehne Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities We believe that you can make a valuable contribution to Kuehne Nagel and look forward to receiving your application Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on At Kuehne Nagel your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world As a global leader with a strong heritage and a vision to move the world forward we offer a safe stable environment where your career can make a real difference Whether we help deliver life-saving medicines develop sustainable transportation solutions or support our local communities your career will contribute to more than you can imagine

📌 Area Air Logistics Operational Care Manager (chennai)
🏢 Kuehne+Nagel
📍 Chennai