Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting Applications for the role of Lead Consultant - Service Now Developer Key Responsibilities Floor Designer Space Planner Designs and optimizes physical space layouts for functionality aesthetics and safety e g offices commercial industrial This involves using Computer-Aided Design CAD or Building Information Modeling BIM software to create detailed diagrams and floor plans managing space allocation and planning for moves adds and changes MAC Smart Assessment Utilizes data from Internet of Things IoT sensors and connected devices to collect real-time data on space usage occupancy levels and environmental conditions e g air quality temperature This enables proactive management and data-driven decision-making Scripting Involves using programming languages like SQL Python or R to automate data collection cleaning perform advanced analysis or customize software tools This helps streamline workflows and integrate various systems Dashboard and Reporting Translates complex data into actionable insights using data visualization tools like Power BI or Tableau This person creates intuitive dashboards and generates reports on key performance indicators KPIs such as space utilization energy consumption and maintenance backlogs for stakeholders and management Integration Connects various systems e g Building Automation Systems Energy Management Systems Human Resources systems and facility management software to ensure seamless data flow and a unified view of operations This often involves using APIs for bi-directional data transfer Identify and Evaluate Risks Systematically identify and evaluate potential hazards and risks affecting the organization across various domains e g information security finance health safety projects Develop Mitigation Strategies Create and implement robust risk mitigation strategies action plans and controls to reduce identified risks Conduct Assessments and Audits Perform regular risk assessments audits and analyses which may involve using specific tools or methodologies e g Job Risk Assessment JRA or Job Safety Analysis JSA Ensure Compliance Monitor and ensure compliance with regulatory requirements industry standards and corporate policies Report to Management Prepare comprehensive reports and present risk assessment findings and recommendations to senior management and stakeholders Collaborate Work with various departments IT operations finance etc to address risk management issues and foster a risk-aware culture Designing and customizing ServiceNow GRC modules using development tools like JavaScript and Glide Developers also implement workflows and integrate the GRC platform with other systems Qualifications we seek in you Minimum Qualifications Demonstrate prior experience in leading client projects as a technical lead Certified System Administrator CSA Solid hand-on experience in Java scripting debugging and deployment using update sets for new applications enhancements and version upgrades Hands-on Experience working with Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists API s Service Portal etc Excellent communication Skills for client facing roles Good management analytic problem solving interpersonal skills Self-motivated Positive outlook result oriented Key Skills Required Experience in risk assessment risk management audit or compliance Education A Bachelor s degree in a relevant field such as Finance Business Administration or IT is often required Certifications Professional certifications are highly valued such as FRM Financial Risk Manager PRM Professional Risk Manager CRISC Certified in Risk and Information Systems Control CISA Certified Information Systems Auditor CIA Certified Internal Auditor Technical Skills Strong analytical and problem-solving skills knowledge of cybersecurity frameworks for IT risk roles and experience with GRC tools like ServiceNow GRC are often necessary Experience in ServiceNow development with a portion focused on GRC IRM implementation Expertise in GRC IRM components and strong technical skills are essential Soft Skills Excellent communication presentation and interpersonal skills are essential for collaborating with different departments and presenting findings to leadership Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic quick-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training

📌 Lead Consultant – Service Now Developer (Bengaluru)
🏢 Genpact
📍 Bengaluru